RP Sanjiv Goenka Group

Firstsource IT Services and Solutions

Technology engineering that gives your customers an amazing experience.

Unlock your Digital Potential at the Speed of Agile

Business environments are changing fast, and embracing digital technology is crucial for companies to stay relevant. Firstsource IT Services is your partner in creating a step-by-step plan for your digital journey, focusing on digital, cloud-centric, and AI services.

We collaborate with you to outline solutions that make customers happier and drive value through AI, Cloud, and Data. Our expertise accelerates solution delivery, streamlining processes, reducing costs, and opening new revenue streams.

Join us in this transformative journey, leveraging our expertise from boosting customer experience by 50% to achieving a 70% cost reduction through engineering excellence and an 85% improvement in clinical satisfaction scores through automation.

Improve performance and reduce costs with our digital IT services and solutions

Trusted tools and processes that transform the impact of technology:

AI & Automation

Optimize your business with the power of intelligent automation, Generative AI, and low code / no code technologies.

  • Transformation Advisory
  • Automation CoEs
  • AI & Automation Implementation Services
  • Managed Services
  • Process Intelligence
  • Intelligent Data Processing (IDP)

Data and Analytics

Generate revenue from your data assets by transforming data into valuable information and actionable insights.

  • Enterprise Data Management
  • Data Enrichment
  • Cloud BI Solutions
  • Data Strategy & Architecture
  • Sales & Marketing Analytics
  • Risk and Compliance Analytics
  • Customer Experience Analytics

Digital Engineering

Create a modern and scalable tech environment to support agile, customer-focused, and cost-effective enterprises.

  • Product Engineering
  • Application development, Support and Migration
  • Cloud transformation
  • Systems Integration
  • Low code/No Code Implementation
  • Product Professional Services

70% cost reduction

Designed an operating model ground up for a digital
native news start-up

What Firstsource provides — is a team
of experts who can be real partners with us in
driving innovation.

– Imtiaz Patel, CEO and Publisher of
The Baltimore Banner

Leading tech company trains and enhances voice assistant with AI/ML data

Pioneering pharma company recognizes Firstsource as the “go-to team for automation”

Explore Insights

A US telecom giant saves $4M annually

with intelligent automation

70% cost reduction for a media company

thanks to agile apps

Cross selling doubles, cancelled orders halve

For a leading telecoms


Connect with Firstsource

We’ll help you get the best from technology and deliver outstanding results. Our free 90-day Scope of Work offer gives you a chance to find out for yourself.

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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