RP Sanjiv Goenka Group

Reimagine the mortgage experience

Mortgage process outsourcing solutions to maximize borrower impact

Partner with Sourcepoint for end-to-end mortgage business process outsourcing

The post-COVID mortgage market poses significant challenges to lenders and servicers – from navigating continued uncertainty to meeting evolving borrower and regulatory requirements. Adaptability combined with flexibility and scalability are key to success in the next normal.

Our digitally enabled mortgage BPO services help leading financial institutions and mortgage companies in the UK and the US accelerate cycle time, minimize risk and enhance compliance across the mortgage value chain. Spanning Origination, Underwriting, Title, Post-closing, Servicing and Collections, the solutions blend emerging technologies such as Robotic Process Automation and Machine Learning with the human touch to elevate the borrower experience.

“We at [Bank], and I personally, genuinely appreciate the consistently superior service that we receive from Sourcepoint. Among other things, it is the ability of the team to coordinate requests like these that undoubtedly makes Sourcepoint one of our very best vendors.”

Unit Manager, Direct Consumer Lending
Regional US Bank

Stay Ahead with Firstsource

Stay Ahead with Firstsource

Expertly crafted mortgage process outsourcing solutions spanning the mortgage lifecycle

25+years delivering market-leading mortgage BPO solutions

End-to-end & component mortgage solutions

Customer centric solutions anchored by our ‘Digital First, Digital Now’ approach

Omnichannel customer contact and analytics

Right shore delivery – onshore, offshore or hybrid

Firstsource Academy – real time associate access to relevant digital learning products in the mortgage domain

Firstsource named ‘Leader’ in NelsonHall’s NEAT Mortgage and Loan Services 2022 report for Overall Market Segment

“Firstsource is positioned as a Leader within mortgage and loan services based on the company’s strong domain expertise in lending, including in portfolio due diligence and post-closing services. Firstsource has a large partner network for legal collections and relevant licenses across originations, servicing, title, and default management, which enables it to customize and optimize delivery at a local level for the most complex and expensive of mortgage processes.”

– Andy Efstathiou, Banking Sourcing Research Director at NelsonHall.

Mortgage companies are under pressure on multiple fronts – from tackling increasing loan volumes to growing consumer expectations for rapid, personalized support. Meeting these requirements demands flexible, agile, scalable operations – one that reimagines processes from front-end customer experiences to back-end operations.

But getting started on Intelligent Automation can be daunting. What business objectives are best served through automation? What are the best-fit technologies? How to quantify benefits?

Explore insights

Thriving in the post-pandemic era Part 1: Unlocking value with Intelligent Automation

The future of mortgage lending: what will it look like in 2030?

PE-owned mortgage lender achieves $24M cost savings with right-shore operations

10 Million+

Mortgage loan underwriting
decisions per year


Borrower contacts per year

5 of Top 10

US mortgage lenders serviced

Largest UK

Mortgage lenders serviced

RPA helps leading US mortgage provider to achieve $2M in cost savings

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.