The post-COVID mortgage market poses significant challenges to lenders and servicers – from navigating continued uncertainty to meeting evolving borrower and regulatory requirements. Adaptability combined with flexibility and scalability are key to success in the next normal.
Our digitally enabled mortgage BPO services help leading financial institutions and mortgage companies in the UK and the US accelerate cycle time, minimize risk and enhance compliance across the mortgage value chain. Spanning Origination, Underwriting, Title, Post-closing, Servicing and Collections, the solutions blend emerging technologies such as Robotic Process Automation and Machine Learning with the human touch to elevate the borrower experience.
Unit Manager, Direct Consumer Lending
Regional US Bank
25+years delivering market-leading mortgage BPO solutions
End-to-end & component mortgage solutions
Customer centric solutions anchored by our ‘Digital First, Digital Now’ approach
Omnichannel customer contact and analytics
Right shore delivery – onshore, offshore or hybrid
Firstsource Academy – real time associate access to relevant digital learning products in the mortgage domain
“Firstsource is positioned as a Leader within mortgage and loan services based on the company’s strong domain expertise in lending, including in portfolio due diligence and post-closing services. Firstsource has a large partner network for legal collections and relevant licenses across originations, servicing, title, and default management, which enables it to customize and optimize delivery at a local level for the most complex and expensive of mortgage processes.”
– Andy Efstathiou, Banking Sourcing Research Director at NelsonHall.
Mortgage companies are under pressure on multiple fronts – from tackling increasing loan volumes to growing consumer expectations for rapid, personalized support. Meeting these requirements demands flexible, agile, scalable operations – one that reimagines processes from front-end customer experiences to back-end operations.
But getting started on Intelligent Automation can be daunting. What business objectives are best served through automation? What are the best-fit technologies? How to quantify benefits?
Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
Simply fill out this form to download