RP Sanjiv Goenka Group

Healthcare Collection Services

Are you ready to go digital in Healthcare Collections?

Maximize revenue and cash flow

As financial responsibility increasingly shifts to patients, your organization faces significant headwinds in its Healthcare Collections and recovery process. Offered through One Advantage – a Firstsource company, the analytics-driven Healthcare Collections services are designed with empathy at the core. Backed by continuous quality monitoring, RPA and voice analytics, our medical debt collection services provide contextual insights across the consumer journey to ensure positive customer experiences.

Identify and verify commercial insurance
Confirm and check for Medicaid eligibility
Identify patients with Medicaid qualifiers
Determine patient status in real time
Gather patient eligibility documents via mobile app

Outcomes delivered

Maximized revenues

Driven by analytics, we offer best-fit solutions to customers at the right time on the right channel resulting in improved debt recovery.

Enhanced patient loyalty

Empathetic and contextualized interaction tailored to the patient’s financial situation, giving them better control over debt repayment.

Safe and secure
compliance practices

Stringent adherence to always evolving regulatory mandates for Healthcare Collections services.

Brand protection

Medical debt recovery designed to not just maximize revenues but also offer superior brand protection and build patient loyalty.

Explore insights

Top US Healthcare Provider experiences 15% bump in collections recovery

Top US credit card provider sees 100% increase in potential collections in the top decile

How digital debt collection can drive fintech success

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For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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