As financial responsibility increasingly shifts to patients, your organization faces significant headwinds in its Healthcare Collections and recovery process. Offered through One Advantage – a Firstsource company, the analytics-driven Healthcare Collections services are designed with empathy at the core. Backed by continuous quality monitoring, RPA and voice analytics, our medical debt collection services provide contextual insights across the consumer journey to ensure positive customer experiences.
Driven by analytics, we offer best-fit solutions to customers at the right time on the right channel resulting in improved debt recovery.
Enhanced patient loyalty
Empathetic and contextualized interaction tailored to the patient’s financial situation, giving them better control over debt repayment.
Safe and secure
Stringent adherence to always evolving regulatory mandates for Healthcare Collections services.
Medical debt recovery designed to not just maximize revenues but also offer superior brand protection and build patient loyalty.
Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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