As financial responsibility increasingly shifts to patients, your organization faces significant headwinds in its collections and recovery process. Offered through One Advantage – a Firstsource company, our analytics-driven collections services are designed to drive an empathetic collections experience. Backed by continuous quality monitoring, RPA and voice analytics, our services provide contextual insights across the customer journey to ensure positive customer experiences.
Identify and verify
commercial
insurance
Confirm and check
for Medicaid
eligibility
Identify patients
with Medicaid
qualifiers
Determine patient
status in real time
Gather patient
eligibility documents
via mobile app