RP Sanjiv Goenka Group

ISG Provider LensTM
Healthcare Digital Services

Firstsource recognized as
Leader in Payer Digital Transformation Services
Rising Star in Payer BPaaS Services

The 2021 ISG Provider Lens™ – Healthcare Digital Services Report for the U.S. on Payer Digital Transformation Services on Payer Digital Transformation Services and Payer BPaaS Services focuses on how health insurance providers in the US can derive better business outcomes and deliver seamless member experience through digital transformation and end to end outsourcing of business processes.

The BPaaS and Digital Transformation service providers are assessed on their capabilities to help Health Plans prioritize digital-first pathways to enhance patient care, omnichannel member experience, increasing operational efficiency, cost control, service modernization, optimized member lifetime value, and regulatory compliance. This report provides a deep understanding of Payer requirements and service provider capabilities needed to help transform their business processes. It offers takeaways like:

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