The 2021 ISG Provider Lens™ – Healthcare Digital Services Report for the U.S. on Payer Digital Transformation Services and Payer BPaaS Services focuses on how health insurance providers in the U.S. can derive better business outcomes and deliver seamless member experience through digital transformation and end to end outsourcing of business processes. This report provides a deep understanding of Payer requirements and service provider capabilities needed to help transform their business processes.
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- Insights on cost-effective, streamlined, compliant, and simple processes that enable payers to focus on delivering a better customer experience
- How technologies like Automation, Data Capture, Digitalized Workflow, Process Mining, RPA, Conversation AI, Visual IVR boost hyper-personalized member engagement and enable transformation
- How BPaaS model reduces costs, increases member retention and satisfaction, and provides clients with market agility, allowing them to focus on their core business and strategy to achieve better business outcomes