RP Sanjiv Goenka Group

Fast-track agility and innovation with low-code

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Traditional app development approaches are antithetical to what businesses need today – speed and agility. Manual programming is time-consuming and hampers the ability to respond rapidly to evolving customer expectations and drive growth in a fast-paced environment.

Traditional development also requires specialized expertise with certain languages and development platforms. But the reality is there is a shortage of skilled developers today. In a recent year, 1.4 million computer science jobs went unfilled. And the number continues to grow with each passing year.

So, how do you address the twin challenges of building applications quickly and cost-effectively without the help of IT? This is where low-code comes in.

Low-code is key to responding quickly

Using low-code, even users with minimal technical knowledge can quickly create mobile and web applications using prebuilt modules and graphical interfaces. Think ‘virtual Lego blocks’ that users can drag, drop and move around with the click of a button, simplifying and accelerating the app development process for faster time-to-market.

Businesses across industries are realizing the power of low-code and embracing it to gain competitive advantage. According to research from Gartner, 65% of all applications will be co-developed or managed with low-code by 2024.

Like everything else in life, low-code has its pros and cons. But the advantages far outweigh the drawbacks. Low-code apps easily integrate across legacy as well as modern digital systems. They use Robotic Process Automation to automate processes and orchestrate rules and workflows on the go. They can also extract data and information from both internal and external software, with the help of their API functionality.

Here are some distinct benefits that your business can realize with the help of low-code:

Low code use cases

App requirements vary from industry to industry. With low-code platforms, you can build diverse applications with varying levels of complexity. Here are some common use cases across industries where low-code approaches can create significant value.
  • Managing changes to health insurance – financial changes, coverage, member inclusion / exclusion, etc.
  • Automating enrollment process for data received from employers and porting to benefits coverage portal.
  • Facilitating audits and uploading federal compliance
  • Conducting pre-auth status check to ascertain the need for mandatory pre-auth – for a given medical procedure.
  • Managing health cases – online diagnosis, appointment booking, consultation, payments, scheduling tests, results collation, etc.
  • Performing availability checks across – staffing, facilities, pre-op checks and critical care inventory, to ensure quality care – at the right time.

Banking Mortgage

  • Digitizing approvals for common tasks, such as sign-off on customer debit and credit invoices (coming in the form of scanned images).
  • Consolidating all supporting artifacts for underwriting – unstructured emails, instant messages, call transcripts, etc. – leading to faster decision making (approval/denial).

Shared Services

  • Managing Purchase Order workflows between various vendor channels and feeding to CRM & Accounts Payable – for large number of email-based transactions.
  • Improving workforce experience through shared corporate content curated across channels.

As the pace of change accelerates in the post-pandemic world, the ability to quickly respond to emerging market conditions can mean the difference between surviving and thriving. In an HFS survey, 95% of companies cite ‘increasing their responsiveness to business requirements’ as the most important objective of adopting low-code and no-code solutions.

Today, there’s a burning focus on driving digital transformation, accelerating innovation and providing real-time insights to customers and end-users. Implementing enterprise-wide systems to achieve these objectives need not take months or years. With low-code, you can implement applications within days and that too without the help of IT. Also, low-code and traditional development need not be an either/or proposition. You can use low-code to supplement traditional approaches to better meet business requirements on time.

Collaborating with a partner – one that offers deep low-code expertise, proven best practices, as well as offshore and nearshore capabilities – can help fast-track low-code adoption, in turn accelerating agility and innovation for your enterprise.

Firstsource combines its deep domain experience with technology expertise to help clients stay ahead. Our innovative Low-Code Pods cross-skill citizen developers – across our automation and technology teams as well as our pool of process SMEs. By blending our unique engagement model with the low-code approach, we create enterprise grade apps that deliver differentiated service in a resource-constrainEdTechnology environment.

Featured resource

Check out 7 steps to scaling automation with citizen development which highlights an easy yet effective way to accelerate the pace is to democratize automation with low code automation solutions.

This article is written by Anandha Vellapandian, Director – Presales, Digital Transformation Office and Ankit Roy, Manager – Technology.

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