Citizen development is more than just a buzzword.
In the past, developing and implementing digital solutions was the exclusive preserve of IT. They’ve rolled out a whole host of productivity-boosting, problem-solving apps to support the workforce. Citizen development turns this on its head — by encouraging people on the floor who do the work to identify pain points and design their own automation solutions — using low-code and no-code (LCNC) tools.
Unlike IT, citizen developers automate jobs they themselves do, vastly reducing the gap between supply and demand, leading to high impact automation, faster roll-out and adoption, and robots that are useful to colleagues.
Citizen development presents a unique opportunity for organizations to bridge the gap between the growing demand for automation and the shortage of skilled staff to develop these solutions.