In a survey by Firstsource, 100 senior leaders scored a recent transformation initiative they’d led against a range of different factors. One of the factors was stress. On a scale of 1 to 5, 65% of leaders rated their initiative a four or five for stress. Leaders compared the level of stress to the stress associated with starting a new job or moving house.

The research also identified five factors in business transformation that particularly require senior executive attention. One* of these five factors was Creating a genuine partnership with key suppliers. The research identified 10 good practices for this and you read more about it here.

One way we show our commitment to partnership is by guaranteeing business outcomes for transformation. For instance, in the case study highlighted here, we guaranteed our banking client cost savings.