News Categories: In the News
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Firstsource named as "Service Provider Challenger" in Global Sourcing Association’s Top Performer Index
From an announcement on the GSA website: Firstsource has been named as a “Service Provider Challenger” on the Global Sourcing Association’s annual Top Performers Index for having made exceptional contributions to the positive reputation of sourcing, and helping shape the current and future state of the global sourcing industry. The Index has
IDG Connect: C-suite talk fav tech
As published on IDG Connect What tech do the c-suite really get excited about? IDG Connect speak to Rajesh Subramaniam, CEO & MD at Firstsource Solutions to find out. What is your favourite personal gadget? My favourite gadget is my iPhone – without a doubt. It’s got everything I need
Firstsource wins gold at this year’s ECCCSA Awards
As published by Awards International We are delighted to have celebrated multiple Firstsource award wins at the European Contact Centre and Customer Service Awards (ECCCSA’s) last night. After being shortlisted for four ECCCSA awards, it was announced that Firstsource won gold in Medium Contact Centre of the Year and Silver
Firstsource Solutions recognised at the NASSCOM Customer Service Excellence Awards
As Published By: NASSCOM Firstsource Solutions has been awarded the prestigious Customer Service Excellence accolade in the ROI category at the NASSCOM Customer Service Awards. The traditional customer service is shifting to a more value driven, innovative and hyper personalised service, with technology providing the platform for this shift. The
Customer Experience Magazine: Winner Focus
As Published By: Customer Experience Magazine Firstsource Solutions enjoyed two major wins at the 2017 UK Customer Experience Awards, including the prestigious CX Professional of the Year accolade. That title was earned by Kath Chivers, the firm’s Vice President of Sales Operations, for her sterling work in transforming CX standards
HR Grapevine: Are Great Leaders Born Or Made?
Published in HR Grapevine Magazine Are great leaders born or made? Laura Hourican, SVP HR at Firstsource Solutions UK, shares her insights in HR Grapevine’s latest issue, revealing how Firstsource is building its next generation of leaders. “Our team leaders and senior management play a critical role when it comes
Middlesbrough Gazette: Call centre still recruiting for hundreds of staff
A Middlesbrough contact centre that announced a massive recruitment drive says the search is still ongoing for HUNDREDS of staff. Firstsource Solutions UK said it needed to fill 350 roles back in June – and a further 150 two months later, following big contract wins. It’s already filled 180 customer
A1 Retail Magazine: Customer Convenience
Convenience is key for many shoppers but convenience can mean different things to different people. David Potter, SVP of Business Development at Firstsource Solutions, shares his insights in A1 Retail’s September issue, investigating the areas retailers can look at to ensure they are a convenient retailer. ‘In today’s busy world,
Time to transform: Customer-centric enterprises with transformational technologies and capabilities
As Published By: NASSCOM This blog is authored by Rajesh Subramaniam, Managing Director & CEO at Firstsource Solutions. Listen to him at NASSCOM BPM Strategy Summit 2017 Time to transform: how Indian BPMs can build customer-centric enterprises with transformational technologies and capabilities The global BPM landscape is now more competitive
BuzzWales: Challenge to out-dated stereotypes of call centre work
Published on Buzz Wales Check out some exclusive insight from Firstsource employees Deb Ashley and Francis Binnell on making a career in customer service management and the ins and outs of contact centre work. Q: How did you start out in the customer management industry? Deb: My first degree was
