News Categories: In the News
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Ulster Business Magazine: Interview with Laura Hourican, VP Human Resources UK
As featured in Ulster Business Magazine, November 2016 Name: Laura Hourican Position: Vice-President Human Resources, UK, for Firstsource Solutions How did you start out in business? I started out with the company ten years ago this month, as a Human Resource Manager for the Derry/Londonderry centre. This was hugely exciting
Press Coverage: Second Quarter Fiscal 2017 Financial Results
“Firstsource Solutions Q2 Net jumps over 21 % at Rs 71.3 crore” The Economic Times, 27 October 2016 KOLKATA: Firstsource Solutions, a RP-Sanjiv Goenka group company, is looking to diversify into other segment of operations such as software management, software development from being a pure play BPO company. Riding on higher
The Gazette: Colorado Springs Call Center Plans 300 Hires
Source: The Gazette Call center giant Firstsource Solutions Ltd. said Thursday it plans to hire 300 seasonal workers at its Colorado Springs location starting next month to take calls during open enrollment for a health insurer client through at least March. Cara Brubaker, the company’s human resource manager in Colorado
4 things you need to know about marketing before you enter the Dragons’ Den
How you market your business can make or break it; and, for many start-ups, a lack of budget for marketing activity can feel like a barrier to success.
But, for smaller companies trying to compete with the bigger players, marketing doesn’t have to be about fancy – and often expensive – advertising campaigns.
Instead, offering customers an excellent experience when they engage with you on a day to day basis can work wonders for your reputation.
Firstsource marks successful first year with global degree – Belfast Daily
Source: Belfast Daily One of Northern Ireland’s largest private sector employers, Firstsource Solutions is marking a record first year in its unique degree partnership with Ulster University. The Customer Contact Management degree has attracted more than 280 employees worldwide and 134 in Northern Ireland to study, gain professional qualifications and
Firstsource ranked ‘High Performer’ in HFS 2016 Mortgage As-a-Service Blueprint
Horses for Sources writes on Firstsource: “the High Performers in this year’s Blueprint are a highly competitive set of service providers: Genpact, Infosys, ISGN/Firstsource, Sutherland Global Services and WNS. They have high execution capabilities and are growing their client bases as a result of investments in future capabilities and innovation.”
The Times: Customers insist on better service
Customer service is now a major differentiator in competitive markets where brands strive to stand out from the rest, but some do it better than others. “2016 is fast becoming the year of the chief customer officer,” says Simon Hunt, director of customer experience at Firstsource Solutions. “The C-suite shake-up reflects the fact that many companies are facing growing pressure to put customer experience at the heart of their businesses…
NIJOBS.COM: How to find an employer who is right for you
Preparing for interviews and researching a company should form part of your job hunt but you should also remember to find out whether or not an employer is the right fit for you. So what should you look for?
The Economic Times: Firstsource buys US-based ISGN’s mortgage BPO business
Business process outsourcing company FirstSource said it acquired US-based mortgage service provider ISGN’s BPO business, as it looks to expand into higher-margin services. The company said that over 700 employees from ISGN’s BPO division in the US and India will join FirstSource through this acquisition…
Marketing Tech: "How brands can become data-driven to improve customer experience"
Today, data is how we do business. In the space of just over a decade, data has gone from obscure entity, to secret weapon, to a must-have for any brand wanting to weather turbulent economic times and grow.
