News Categories: In the News
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BuzzWales: Challenge to out-dated stereotypes of call centre work
Published on Buzz Wales Check out some exclusive insight from Firstsource employees Deb Ashley and Francis Binnell on making a career in customer service management and the ins and outs of contact centre work. Q: How did you start out in the customer management industry? Deb: My first degree was
ETCIO.com: How Firstsource is leveraging analytics to set new benchmarks
Published on ETCIO.com Firstsource’s text and speech analytics platform shows that when managed well and baked into customer-facing business processes, customer knowledge can drive a wide range of business outcomes. Customer knowledge is the business resource that helps your business thrive. That’s the motto BPO firm Firstsource lives by. The
Forbes India: Sanjiv Goenka’s bold strokes put RP-SG Group on solid ground
As Published In: Forbes India Over seven years, Sanjiv Goenka has remade his group by shedding an obstinate old guard and focusing on bottomlines. Now, with a demerger imminent at CESC, the value of the flagship power business—and the newer ones—are waiting to be unlocked Quite a few pieces of
Executive Interviews: Rajesh Subramaniam, CEO & MD of Firstsource
Published on The CEO Magazine From debt-riddled to a multimillion-dollar company, Firstsource Solutions is reaping the benefits after a period of major transformation. Being nimble in an ever-changing world, a focus on innovation and a commitment to acting humanely were the things on Rajesh Subramaniam’s mind when he was first
Legal-Island interviews Laura Hourican, VP Human Resources UK
Published on legal-island.com Laura gives us an insight into her early career in people management, provides some examples of the good work that Firstsource are doing to attract and retain talent and explains how her family help her unwind and keep her going when things get tough. Name: Laura Hourican
Verint’s VP Customer Analytics discusses Firstsource’s unique NPS solution
As published on CIO Review India The way to maximize your investÂment in analytics technology is based on how well you leverage your data and insights to make betÂter decisions and take more effecÂtive actions. Most successful anaÂlytics projects combine several different analytics disciplines including descriptive, predictive and prescriptive analytics.
Leadership Insights: Interview With Soma Pandey, CHRO, Firstsource Solutions
As published in INDIA CHRO FORUM Being member of the Advisory Council of the India CHRO Forum powered by Sodexo India and led by Paul Writer we have featured a short interview with Soma Pandey CHRO, Firstsource. Leaders play a key role in shaping the future of any organization especially w.r.t.
Industry views: AI, chatbots and banking
As published in MEF Bhupendra Gupta, EVP – Transformation & Product Engineering at Firstsource Solutions Automation and chat bots are the latest technology trends that banks are starting to exploit. Despite some well publicised incidents of bots backfiring, they nonetheless have an important role to play in shepherding customers on
Life Lessons: Rick Sturge, EVP Business Development at Firstsource
As published in Outsource Mag Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades’ experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series – and received lessons aplenty. What has been the single most significant development to
Firstsource recognised as a Challenger in Gartner’s Magic Quadrant (Contact Centre BPO)
Firstsource recognised as a Challenger in Gartner’s Magic Quadrant  for Customer Management Contact Center BPO, Worldwide London, 30 March 2017: Firstsource Solutions, the customer experience expert, has been placed for the first time in the Challengers category in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide. This recognition comes
