Our Educational Technology Services backed by analytics, AI and machine learning focusses on hyper personalized engagement over the lifetime of the learner.
We go beyond study and class time. We focus on the moments of choice, engagement and success. All of the points in the learning journey that go unrecognized but have incredible impact on the entire learner experience.
Published on ETCIO.com Firstsource’s text and speech analytics platform shows that when managed well and baked into customer-facing business processes, customer knowledge can drive a wide range of business outcomes. Customer knowledge is the business resource that helps your business thrive. That’s the motto BPO firm Firstsource lives by. The
As Published In: Forbes India Over seven years, Sanjiv Goenka has remade his group by shedding an obstinate old guard and focusing on bottomlines. Now, with a demerger imminent at CESC, the value of the flagship power business—and the newer ones—are waiting to be unlocked Quite a few pieces of
Published on The CEO Magazine From debt-riddled to a multimillion-dollar company, Firstsource Solutions is reaping the benefits after a period of major transformation. Being nimble in an ever-changing world, a focus on innovation and a commitment to acting humanely were the things on Rajesh Subramaniam’s mind when he was first
Published on legal-island.com Laura gives us an insight into her early career in people management, provides some examples of the good work that Firstsource are doing to attract and retain talent and explains how her family help her unwind and keep her going when things get tough. Name: Laura Hourican
As published on CIO Review India The way to maximize your investÂment in analytics technology is based on how well you leverage your data and insights to make betÂter decisions and take more effecÂtive actions. Most successful anaÂlytics projects combine several different analytics disciplines including descriptive, predictive and prescriptive analytics.
As published in INDIA CHRO FORUM Being member of the Advisory Council of the India CHRO Forum powered by Sodexo India and led by Paul Writer we have featured a short interview with Soma Pandey CHRO, Firstsource. Leaders play a key role in shaping the future of any organization especially w.r.t.
As published in MEF Bhupendra Gupta, EVP – Transformation & Product Engineering at Firstsource Solutions Automation and chat bots are the latest technology trends that banks are starting to exploit. Despite some well publicised incidents of bots backfiring, they nonetheless have an important role to play in shepherding customers on
As published in Outsource Mag Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades’ experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series – and received lessons aplenty. What has been the single most significant development to
Firstsource recognised as a Challenger in Gartner’s Magic Quadrant  for Customer Management Contact Center BPO, Worldwide London, 30 March 2017: Firstsource Solutions, the customer experience expert, has been placed for the first time in the Challengers category in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide. This recognition comes
As seen in IT Pro Portal Customer service has always been a key business differentiator. However, recent technological progress, greater consumer choice and eroding loyalty means the empowered customer will no longer stand for sub-standard experiences. As a result, the past few years have seen a renewed focus on the
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