News Categories: In the News

Economic Times: "Firstsource completes acquisition of ISGN’s BPO unit"

Publication: Economic Times Firstsource Group USA Inc., wholly owned subsidiary of Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services said that they have completed the acquisition of the BPO division of ISGN Corporation (“ISGN”), a leading provider of end-to-end

The Telegraph: Mall and the man

Sanjiv Goenka and his ‘quest’ – We had last seen him dance up a storm at son Shashwat’s baraat in end-January. On Wednesday afternoon, we met a very different Sanjiv Goenka. This time for an hour-long adda after unveiling an installation on Quest’s fifth floor…

No Jitter: How Contact Center Agents View Customer Experience

In a recent survey, we learned how agents feel about the evolving contact center and how they can best serve customers. “Customer experience” was a big buzz phrase in 2015, and will likely continue to be a priority as companies take more modern approaches to traditional customer service via Web chat, social media, or through the phone.

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