RP Sanjiv Goenka Group

News Categories: In the News



Everest Positions Firstsource as a ‘Major Contender’

Firstsource Positioned as a ‘Major Contender’ in Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023 Mumbai, India |  November 02, 2023: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been positioned as a

Firstsource’s Head of Europe on how tech adoption can ‘turbo boost’ CX outcomes

Global business process outsourcing (BPO) organization Firstsource is focusing on leveraging technology solutions to deliver industry-leading customer experience (CX). Rajiv Malhotra, Firstsource Head of Europe, talks to Business Chief about how digital innovation is transforming how companies interact with their customers. With more than 20 years of IT and BPO

AI-First Health Plan Operations

Practical AI Deployments can Enable Health Payers to Improve Efficiencies, Cut Costs, and Improve Stakeholder Experiences While media pundits speculate on the future of AI, for healthcare payers, AI can be a very practical tool enabling them to increase operational efficiency, cut administrative costs, and improve member experiences. The key

Firstsource features in 2023 Bloomberg gender-equality index

This is the second consecutive year the company has been included in the index Mumbai, 8 February, 2023 – Firstsource Solutions Limited (NSE: FSL, BSE:532809), a leading provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, today announced its inclusion in the Bloomberg Gender-Equality Index (GEI)

Social media and debt collection is a problematic mix

There’s a famous scene in The Godfather when Sonny Corleone laughs off brother Michael’s outlandish idea to single-handedly take out a rival mob boss and a corrupt cop, calling it a personal vendetta. “It’s not personal, Sonny,” the future Don replies. “It’s strictly business.” Many debt collectors probably feel the

BNPL growing pains show need for greater consumer focus

The upstart Buy Now, Pay Later (BNPL) industry will have to learn some hard lessons and soon, thanks to massive growth and sudden CFPB scrutiny, but the credit, recovery, and collections industry can learn a few things from BNPL, too, argues Tim Smith, SVP of Business Development at Firstsource Solutions.

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