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Bringing the back office to the forefront of Covid loan servicing
When the government introduced the Bounce Back Loan Scheme (BBLS) and the Coronavirus Business Interruption Loan Scheme (CBILS), they created a critical lifeline to many struggling businesses. But for the lenders offering these loans the schemes have unearthed a number of internal administrative problems related to processing and servicing loans
Putting technology and empathy at the heart of SMB loan servicing
By the end of March 2021, over one and a half million small and medium-sized businesses (SMB) had borrowed through the Bounce Back Loan Scheme (BBLS) – amounting to a staggering £46million. This means 29 accredited BBLS lenders have thousands of new customers to service, as well as a sizable
Addressing the human aspects of business transformation
While the financial services industry is no stranger to business transformation, the pandemic forced businesses to expedite the pace of change. Eli Rosner, Chief Product and Technology Officer at Finastra said: “It feels like the fast forward button has been pressed. I think it was burgeoning even before COVID-19 hit
How lenders can manage the unique challenges of BBLS and CBILS
New challenges and opportunities will emerge for lenders servicing UK COVID loans in 2021. While Coronavirus Business Interruption Loan Scheme (CBILS) and the Bounce Back Loan Scheme (BBLS) are providing the much-needed lifeline to struggling organisations they are also adding a strain on financial institutions. In 2020 issuing the loans
HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients
The HFS Research provides an analysis of how digital optimization with Firstsource’s 3P’s framework will drive business outcomes for healthcare firms and how Firstsource is bolstering its Digitally Empowered Contact Center (DECC) and industry-focused capabilities with its recently announced partnership with Zappix and Uniphore. Access the research to know more
Two steps to success: why financial services companies need to master the customer journey
Financial services companies are under more pressure than ever before to both defend and gain market share, and with so many businesses in the sector citing ‘customer experience’ as a key focus, or USP in order to win custom, it’s more important than ever that we know exactly what that
Firstsource’s Rick Sturge appointed Responsible Business Community Ambassador by HRH Prince Charles
Rick Sturge, Firstsource’s Executive Vice President of Sales and Marketing has been appointed by HRH Prince Charles as an Ambassador for Responsible Business in the Community. The announcement continues Firstsource’s award winning involvement in the royally-appointed ‘Business in the Community’ initiative, which has been spearheaded by the team in Northern
Firstsource named as "Service Provider Challenger" in Global Sourcing Association’s Top Performer Index
From an announcement on the GSA website: Firstsource has been named as a “Service Provider Challenger” on the Global Sourcing Association’s annual Top Performers Index for having made exceptional contributions to the positive reputation of sourcing, and helping shape the current and future state of the global sourcing industry. The Index has
IDG Connect: C-suite talk fav tech
As published on IDG Connect What tech do the c-suite really get excited about? IDG Connect speak to Rajesh Subramaniam, CEO & MD at Firstsource Solutions to find out. What is your favourite personal gadget? My favourite gadget is my iPhone – without a doubt. It’s got everything I need
Firstsource wins gold at this year’s ECCCSA Awards
As published by Awards International We are delighted to have celebrated multiple Firstsource award wins at the European Contact Centre and Customer Service Awards (ECCCSA’s) last night. After being shortlisted for four ECCCSA awards, it was announced that Firstsource won gold in Medium Contact Centre of the Year and Silver
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