News Categories: In the News

Learning to lead without the safety net of certainties

To keep their businesses resilient, many organisations fast-tracked transformations as the COVID-19 pandemic hit. While some senior decision-makers got a proverbial bruise (or two) during the rapid changes, they also provided valuable lessons for leading change without the safety net of certainties. At the start of the pandemic, Firstsource surveyed over a

Bringing the back office to the forefront of Covid loan servicing

When the government introduced the Bounce Back Loan Scheme (BBLS) and the Coronavirus Business Interruption Loan Scheme (CBILS), they created a critical lifeline to many struggling businesses. But for the lenders offering these loans the schemes have unearthed a number of internal administrative problems related to processing and servicing loans

Putting technology and empathy at the heart of SMB loan servicing

By the end of March 2021, over one and a half million small and medium-sized businesses (SMB) had borrowed through the Bounce Back Loan Scheme (BBLS) – amounting to a staggering £46million. This means 29 accredited BBLS lenders have thousands of new customers to service, as well as a sizable

Addressing the human aspects of business transformation

While the financial services industry is no stranger to business transformation, the pandemic forced businesses to expedite the pace of change. Eli Rosner, Chief Product and Technology Officer at Finastra said: “It feels like the fast forward button has been pressed. I think it was burgeoning even before COVID-19 hit

How lenders can manage the unique challenges of BBLS and CBILS

New challenges and opportunities will emerge for lenders servicing UK COVID loans in 2021. While Coronavirus Business Interruption Loan Scheme (CBILS) and the Bounce Back Loan Scheme (BBLS) are providing the much-needed lifeline to struggling organisations they are also adding a strain on financial institutions. In 2020 issuing the loans

IDG Connect: C-suite talk fav tech

As published on IDG Connect What tech do the c-suite really get excited about? IDG Connect speak to Rajesh Subramaniam, CEO & MD at Firstsource Solutions to find out. What is your favourite personal gadget? My favourite gadget is my iPhone – without a doubt. It’s got everything I need

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