News Categories: In the News
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Everest Positions Firstsource as a ‘Major Contender’
Firstsource Positioned as a ‘Major Contender’ in Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023 Mumbai, India | November 02, 2023: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been positioned as a
Firstsource’s Head of Europe on how tech adoption can ‘turbo boost’ CX outcomes
Global business process outsourcing (BPO) organization Firstsource is focusing on leveraging technology solutions to deliver industry-leading customer experience (CX). Rajiv Malhotra, Firstsource Head of Europe, talks to Business Chief about how digital innovation is transforming how companies interact with their customers. With more than 20 years of IT and BPO
Firstsource identified as a Leader in the 2023 ISG Provider Lens™ Customer Experience Services Report for Europe
Firstsource identified as a Leader in the 2023 ISG Provider Lens™ Customer Experience Services Report for Europe London, UK : Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been identified as a Leader in the 2023
AI-First Health Plan Operations
Practical AI Deployments can Enable Health Payers to Improve Efficiencies, Cut Costs, and Improve Stakeholder Experiences While media pundits speculate on the future of AI, for healthcare payers, AI can be a very practical tool enabling them to increase operational efficiency, cut administrative costs, and improve member experiences. The key
Firstsource features in 2023 Bloomberg gender-equality index
This is the second consecutive year the company has been included in the index Mumbai, 8 February, 2023 – Firstsource Solutions Limited (NSE: FSL, BSE:532809), a leading provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, today announced its inclusion in the Bloomberg Gender-Equality Index (GEI)
New Wave of Health Insurers Driving Change for Members and Incumbent Plans
A new generation of health insurers has appeared in recent years, gradually gaining momentum in key markets in part by claiming to offer a more modern, digital consumer experience. The advent of these modern, tech-driven upstarts bodes well for members of plans new and old alike, who are looking for
Social media and debt collection is a problematic mix
There’s a famous scene in The Godfather when Sonny Corleone laughs off brother Michael’s outlandish idea to single-handedly take out a rival mob boss and a corrupt cop, calling it a personal vendetta. “It’s not personal, Sonny,” the future Don replies. “It’s strictly business.” Many debt collectors probably feel the
Power to the people – Introducing a positive approach to post-pandemic debt collection
There are several harmful myths surrounding debt. Some think the borrower is at fault, others that it has some bearing on your character. But sometimes circumstances are beyond our control. Bills skyrocket, the car breaks down at the absolute worst moment, or any number of other unexpected life expenses crop
BNPL growing pains show need for greater consumer focus
The upstart Buy Now, Pay Later (BNPL) industry will have to learn some hard lessons and soon, thanks to massive growth and sudden CFPB scrutiny, but the credit, recovery, and collections industry can learn a few things from BNPL, too, argues Tim Smith, SVP of Business Development at Firstsource Solutions.
Winning customers – the five challenge areas for traditional and challenger banks
Mobile banking is now the norm. Over 90% of the British public reported using online banking services in 2022 – across traditional and digital-only banks. No surprise that digital wallets, mobile banking apps and personalised FinTech solutions are seeing high investment and growth. Consumers expect a smooth experience that empowers
