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Firstsource Solutions Acquires PatientMatters
Acquisition accentuates Firstsource’s Healthcare Provider portfolio and extends its national footprint in the US Mumbai (India), December 23, 2020 | Louisville (US), December 22, 2020: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, announced today that the
Firstsource Healthcare Payer rebrands to Health Plans & Healthcare Services
LOUISVILLE, KY, Oct 8th, 2020: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, announced today a name change for its’ Healthcare Payer business to be known as Health Plans and Healthcare Services (HPHS) business going forward.The US
Two steps to success: why financial services companies need to master the customer journey
Financial services companies are under more pressure than ever before to both defend and gain market share, and with so many businesses in the sector citing ‘customer experience’ as a key focus, or USP in order to win custom, it’s more important than ever that we know exactly what that
Firstsource’s Rick Sturge appointed Responsible Business Community Ambassador by HRH Prince Charles
Rick Sturge, Firstsource’s Executive Vice President of Sales and Marketing has been appointed by HRH Prince Charles as an Ambassador for Responsible Business in the Community. The announcement continues Firstsource’s award winning involvement in the royally-appointed ‘Business in the Community’ initiative, which has been spearheaded by the team in Northern
Firstsource named as "Service Provider Challenger" in Global Sourcing Association’s Top Performer Index
From an announcement on the GSA website: Firstsource has been named as a “Service Provider Challenger” on the Global Sourcing Association’s annual Top Performers Index for having made exceptional contributions to the positive reputation of sourcing, and helping shape the current and future state of the global sourcing industry. The Index has
IDG Connect: C-suite talk fav tech
As published on IDG Connect What tech do the c-suite really get excited about? IDG Connect speak to Rajesh Subramaniam, CEO & MD at Firstsource Solutions to find out. What is your favourite personal gadget? My favourite gadget is my iPhone – without a doubt. It’s got everything I need
Firstsource wins gold at this year’s ECCCSA Awards
As published by Awards International We are delighted to have celebrated multiple Firstsource award wins at the European Contact Centre and Customer Service Awards (ECCCSA’s) last night. After being shortlisted for four ECCCSA awards, it was announced that Firstsource won gold in Medium Contact Centre of the Year and Silver
Firstsource Solutions recognised at the NASSCOM Customer Service Excellence Awards
As Published By: NASSCOM Firstsource Solutions has been awarded the prestigious Customer Service Excellence accolade in the ROI category at the NASSCOM Customer Service Awards. The traditional customer service is shifting to a more value driven, innovative and hyper personalised service, with technology providing the platform for this shift. The
Customer Experience Magazine: Winner Focus
As Published By: Customer Experience Magazine Firstsource Solutions enjoyed two major wins at the 2017 UK Customer Experience Awards, including the prestigious CX Professional of the Year accolade. That title was earned by Kath Chivers, the firm’s Vice President of Sales Operations, for her sterling work in transforming CX standards
HR Grapevine: Are Great Leaders Born Or Made?
Published in HR Grapevine Magazine Are great leaders born or made? Laura Hourican, SVP HR at Firstsource Solutions UK, shares her insights in HR Grapevine’s latest issue, revealing how Firstsource is building its next generation of leaders. “Our team leaders and senior management play a critical role when it comes
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