News Categories: In the News
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Using Generative AI To Streamline Operations, Engage Members
Insurers face persistent challenges like claims administration and managing contact center costs. Generative AI offers opportunities to simplify workflows. Many health plans still struggle with persistent operational challenges, from streamlining claims administration to controlling contact center costs while improving member engagement. Generative AI can make a bottom-line impact on these
Limit financial risk from Medicaid redetermination
Medicaid redetermination isn’t going smoothly. As of late December 2023, the Kaiser Family Foundation found that 71% of Medicaid disenrollments nationwide were for procedural reasons. That means patients are losing coverage because they filled out a form incorrectly or missed a deadline, not because they’re truly ineligible for renewal. Provider organizations
Firstsource FY24 Q3 Earnings Results
Ritesh Idnani, MD & CEO, Firstsource in conversation with ET Now on the FY24 Q3 Earnings Result
How Small and Medium Sized Managed Medicaid Plans Can Survive Redetermination
As states disenroll millions of individuals from their Medicaid rolls, small and medium sized health plans with managed Medicaid plans face multiple risks. Their Medicaid members are losing access to care, many of them erroneously, with 72% of members being disenrolled for procedural reasons. As many states struggle with the scale and
Automation Fills Gaps Left by Revenue Cycle Talent Shortage
Healthcare providers are feeling the industry’s talent shortage in their administrative functions as well as clinical areas. One case in point: revenue cycle management. In a recent study, 63% of healthcare providers reported an inability to fill key revenue management roles. Reduced revenues and cash reserves are almost inevitable when providers
Improve Patient Financial Experiences And Revenue Cycle Efficiency With Automation
In an era when consumers may digitally apply for mortgages, buy vehicles, trade stocks and transfer funds easily and securely, the healthcare financial experience is often frustrating for patients and their families. Growing numbers of patients say financial transparency and options for financing care determine which providers they select. A recent survey found that
Everest Positions Firstsource as a ‘Major Contender’
Firstsource Positioned as a ‘Major Contender’ in Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023 Mumbai, India | November 02, 2023: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been positioned as a
Firstsource’s Head of Europe on how tech adoption can ‘turbo boost’ CX outcomes
Global business process outsourcing (BPO) organization Firstsource is focusing on leveraging technology solutions to deliver industry-leading customer experience (CX). Rajiv Malhotra, Firstsource Head of Europe, talks to Business Chief about how digital innovation is transforming how companies interact with their customers. With more than 20 years of IT and BPO
Firstsource identified as a Leader in the 2023 ISG Provider Lens™ Customer Experience Services Report for Europe
Firstsource identified as a Leader in the 2023 ISG Provider Lens™ Customer Experience Services Report for Europe London, UK : Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been identified as a Leader in the 2023
AI-First Health Plan Operations
Practical AI Deployments can Enable Health Payers to Improve Efficiencies, Cut Costs, and Improve Stakeholder Experiences While media pundits speculate on the future of AI, for healthcare payers, AI can be a very practical tool enabling them to increase operational efficiency, cut administrative costs, and improve member experiences. The key
