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Firstsource Solutions recognised at the NASSCOM Customer Service Excellence Awards
As Published By: NASSCOM Firstsource Solutions has been awarded the prestigious Customer Service Excellence accolade in the ROI category at the NASSCOM Customer Service Awards. The traditional customer service is shifting to a more value driven, innovative and hyper personalised service, with technology providing the platform for this shift. The
Customer Experience Magazine: Winner Focus
As Published By: Customer Experience Magazine Firstsource Solutions enjoyed two major wins at the 2017 UK Customer Experience Awards, including the prestigious CX Professional of the Year accolade. That title was earned by Kath Chivers, the firm’s Vice President of Sales Operations, for her sterling work in transforming CX standards
HR Grapevine: Are Great Leaders Born Or Made?
Published in HR Grapevine Magazine Are great leaders born or made? Laura Hourican, SVP HR at Firstsource Solutions UK, shares her insights in HR Grapevine’s latest issue, revealing how Firstsource is building its next generation of leaders. “Our team leaders and senior management play a critical role when it comes
Middlesbrough Gazette: Call centre still recruiting for hundreds of staff
A Middlesbrough contact centre that announced a massive recruitment drive says the search is still ongoing for HUNDREDS of staff. Firstsource Solutions UK said it needed to fill 350 roles back in June – and a further 150 two months later, following big contract wins. It’s already filled 180 customer
A1 Retail Magazine: Customer Convenience
Convenience is key for many shoppers but convenience can mean different things to different people. David Potter, SVP of Business Development at Firstsource Solutions, shares his insights in A1 Retail’s September issue, investigating the areas retailers can look at to ensure they are a convenient retailer.‘In today’s busy world, consumers
Time to transform: Customer-centric enterprises with transformational technologies and capabilities
As Published By: NASSCOM This blog is authored by Rajesh Subramaniam, Managing Director & CEO at Firstsource Solutions. Listen to him at NASSCOM BPM Strategy Summit 2017 Time to transform: how Indian BPMs can build customer-centric enterprises with transformational technologies and capabilities The global BPM landscape is now more competitive
BuzzWales: Challenge to out-dated stereotypes of call centre work
Published on Buzz Wales Check out some exclusive insight from Firstsource employees Deb Ashley and Francis Binnell on making a career in customer service management and the ins and outs of contact centre work. Q: How did you start out in the customer management industry? Deb: My first degree was
ETCIO.com: How Firstsource is leveraging analytics to set new benchmarks
Published on ETCIO.com Firstsource’s text and speech analytics platform shows that when managed well and baked into customer-facing business processes, customer knowledge can drive a wide range of business outcomes. Customer knowledge is the business resource that helps your business thrive. That’s the motto BPO firm Firstsource lives by. The
Forbes India: Sanjiv Goenka’s bold strokes put RP-SG Group on solid ground
As Published In: Forbes India Over seven years, Sanjiv Goenka has remade his group by shedding an obstinate old guard and focusing on bottomlines. Now, with a demerger imminent at CESC, the value of the flagship power business—and the newer ones—are waiting to be unlocked Quite a few pieces of
Executive Interviews: Rajesh Subramaniam, CEO & MD of Firstsource
Published on The CEO Magazine From debt-riddled to a multimillion-dollar company, Firstsource Solutions is reaping the benefits after a period of major transformation. Being nimble in an ever-changing world, a focus on innovation and a commitment to acting humanely were the things on Rajesh Subramaniam’s mind when he was first
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