News Categories: In the News

A new generation of health insurers has appeared in recent years, gradually gaining momentum in key markets in part by claiming to offer a more modern, digital consumer experience. The advent of these modern, tech-driven upstarts bodes well for members of plans new and old alike, who are looking for

There’s a famous scene in The Godfather when Sonny Corleone laughs off brother Michael’s outlandish idea to single-handedly take out a rival mob boss and a corrupt cop, calling it a personal vendetta. “It’s not personal, Sonny,” the future Don replies. “It’s strictly business.” Many debt collectors probably feel the

There are several harmful myths surrounding debt. Some think the borrower is at fault, others that it has some bearing on your character. But sometimes circumstances are beyond our control. Bills skyrocket, the car breaks down at the absolute worst moment, or any number of other unexpected life expenses crop

The upstart Buy Now, Pay Later (BNPL) industry will have to learn some hard lessons and soon, thanks to massive growth and sudden CFPB scrutiny, but the credit, recovery, and collections industry can learn a few things from BNPL, too, argues Tim Smith, SVP of Business Development at Firstsource Solutions.

Mobile banking is now the norm. Over 90% of the British public reported using online banking services in 2022 – across traditional and digital-only banks. No surprise that digital wallets, mobile banking apps and personalised FinTech solutions are seeing high investment and growth. Consumers expect a smooth experience that empowers

When it comes to patient financial engagement, traditional models are like the hare from “The Tortoise and the Hare”: racing off the starting line, hitting the phones hard and pushing for a customer response. But as Aesop’s fable shows, it takes more than speed to produce the desired result. Today,

Addressing gender equality is essential for a healthy workplace. Governments and businesses can both play a greater role in breaking down gender injustice through policies and initiatives to drive equality. Since 2017, employers with over 250 employees must publicly report their gender pay gap. Initiatives such as these drive awareness

The safety net that rural hospitals provide stretched closer to breaking during COVID-19, with 453 hospitals now at risk of closure, a recent survey found. For rural revenue cycle teams, exploring new approaches to financial engagement—including digitally—in light of revenue pressures and staffing shortages is one essential tactic for survival. Today, the

Invoice finance and asset-based lending continue to recover following the pandemic. According to UK Finance Business Finance Review, an 11 per cent rise in lending in Q3 of 2021 was followed by further five per cent rise in Q4 – reaching over £17 billion. Yet lenders need to be cautious – as borrowing increases

Nearly four out of five health systems say they rely on automation in revenue cycle or are in the process of doing so, up 12 percent since 2000, a Healthcare Financial Management Association/AKASA survey shows. But there is a big difference between automating revenue cycle tasks or functions and automating workflows. The