News Categories: In the News
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The Economic Times: Sanjiv Goenka bats for M S Dhoni: Captain Cool is a man with a plan, not whims
Mahendra Singh Dhoni’s recent petulance over media questions and some of his tactics have intrigued cricket followers. On Monday, Sanjiv Goenka, owner of Rising Pune Supergiants, the new IPL franchise of which Dhoni is captain, gave some insight into his personality.
Modern Manager: 3 ways great service can do your marketing for you
Simon Hunt, director of customer experience at Firstsource Solutions explores the role a great customer experience can play in brand marketing.
The Telegraph: Mall and the man
Sanjiv Goenka and his ‘quest’ – We had last seen him dance up a storm at son Shashwat’s baraat in end-January. On Wednesday afternoon, we met a very different Sanjiv Goenka. This time for an hour-long adda after unveiling an installation on Quest’s fifth floor…
No Jitter: How Contact Center Agents View Customer Experience
In a recent survey, we learned how agents feel about the evolving contact center and how they can best serve customers. “Customer experience” was a big buzz phrase in 2015, and will likely continue to be a priority as companies take more modern approaches to traditional customer service via Web chat, social media, or through the phone.
Money Control: Firstsource Q3 net up 16.6% to Rs 67.04 cr
BPO firm Firstsource Solutions today posted 16.6 percent rise in consolidated net profit at Rs 67.04 crore for the quarter ended December 2015.
Business Standard: Firstsource Q3 net up 17% to Rs 67 cr
Revenues grew 8.9% to Rs 818 crore in the reported quarter from Rs 751 crore in the corresponding period last year
Business Standard: Firstsource acquires BPO division of US-based ISGN
Firstsource acquires BPO division of US-based ISGN. Over 700 employees from ISGN’s BPO division in the United States and India will become a part of Firstsource through this acquisition
White Paper: Are We Overdoing Digital?
Simon Hunt, Customer Experience Director at Firstsource, discusses the potential of automation in customer service
Direct Commerce: Are We Overdoing Digital?
The digital age is in full swing for the UK’s retail industry. Many retailers are moving to omnichannel services for product selection, payment and order tracking. For some it is now possible for the consumer journey to take place entirely online. This approach has helped some retailers drive cost efficiency and customer growth on a scale that outstrips their competition.
Business India: Powering Ahead
Business India – Sanjiv Goenka has consolidated his patrimony and is now growing fast…
