News Categories: In the News

What does 2017 have in store for the contact centre industry?

As published in ContactCentres Out with the old, in with the new: what does 2017 have in store for the contact centre industry? Rick Sturge, EVP Sales & Marketing at Firstsource Solutions discusses. For businesses, with a new year comes new business goals, and renewed focus on the latest tactics

Firstsource’s outsourcing predictions for 2017

The sourcing world is changing fast, embracing new technology and ideas while transforming business models. 2017 will be another twelve months of evolution in the industry. Sourcingfocus.com has been asking what people predict for the industry in 2017. “Customer service has become an integral part of creating a successful brand

Taking customer satisfaction to the next level

As published in Global Telecoms Business James Eyre, VP of marketing at Firstsource Solutions, explores why customer experience is such an important part of boosting telecoms business today. When it comes to customer satisfaction, the telecoms industry has faced significant challenges in recent months. Vodafone’s breach of consumer protection laws

Customer Experience’s Call to Arms

Published in MyCustomer James Eyre, VP Marketing at Firstsource Solutions, on why customer experience is an integral part of consumer rights and how brands can give their customers the service they deserve. Monday marked the start of National Consumer Week. Now in its 27th year, the week is the climax

Ulster Business Magazine: Interview with Laura Hourican, VP Human Resources UK

As featured in Ulster Business Magazine, November 2016 Name: Laura Hourican Position: Vice-President Human Resources, UK, for Firstsource Solutions How did you start out in business? I started out with the company ten years ago this month, as a Human Resource Manager for the Derry/Londonderry centre. This was hugely exciting

Press Coverage: Second Quarter Fiscal 2017 Financial Results

“Firstsource Solutions Q2 Net jumps over 21 % at Rs 71.3 crore” The Economic Times, 27 October 2016 KOLKATA: Firstsource Solutions, a RP-Sanjiv Goenka group company, is looking to diversify into other segment of operations such as software management, software development from being a pure play BPO company. Riding on higher

The Gazette: Colorado Springs Call Center Plans 300 Hires

Source: The Gazette Call center giant Firstsource Solutions Ltd. said Thursday it plans to hire 300 seasonal workers at its Colorado Springs location starting next month to take calls during open enrollment for a health insurer client through at least March. Cara Brubaker, the company’s human resource manager in Colorado

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