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What does 2017 have in store for the contact centre industry?
As published in ContactCentres Out with the old, in with the new: what does 2017 have in store for the contact centre industry? Rick Sturge, EVP Sales & Marketing at Firstsource Solutions discusses. For businesses, with a new year comes new business goals, and renewed focus on the latest tactics
Firstsource’s outsourcing predictions for 2017
The sourcing world is changing fast, embracing new technology and ideas while transforming business models. 2017 will be another twelve months of evolution in the industry. Sourcingfocus.com has been asking what people predict for the industry in 2017. “Customer service has become an integral part of creating a successful brand
Taking customer satisfaction to the next level
As published in Global Telecoms Business James Eyre, VP of marketing at Firstsource Solutions, explores why customer experience is such an important part of boosting telecoms business today. When it comes to customer satisfaction, the telecoms industry has faced significant challenges in recent months. Vodafone’s breach of consumer protection laws
Customer Experience’s Call to Arms
Published in MyCustomer James Eyre, VP Marketing at Firstsource Solutions, on why customer experience is an integral part of consumer rights and how brands can give their customers the service they deserve. Monday marked the start of National Consumer Week. Now in its 27th year, the week is the climax
Customer engagement in a post channel world: how AI will revolutionise customer experience
As published in NetImperative The rise of AI opens up a whole new range of possibilities for digital self-serve. Rick Sturge, EVP Business Development at Firstsource Solutions looks at how brands can prepare for the move towards AI, particularly on mobile. We are fast moving towards a future where traditional
Firstsource sponsors Middlesbrough Centre Square Christmas lights and show
As published on NeConnected A MAGICAL Middlesbrough is in store for all as details of the annual festive programme – including the big Christmas light switch on – are announced. Centre Square will once again be a hive of activity with a fun-filled day for all ages on Sunday, November 27, thanks
Firstsource among £1 billion in deals from UK PM’s trade mission to India
As seen on UK’s official government website: Prime Minister Theresa May’s visit to India from 6 to 8 November 2016 resulted in over £1 billion worth of deals between UK and Indian companies. The Prime Minister used the visit to deliver on the ambitious vision for Britain after Brexit forging
Ulster Business Magazine: Interview with Laura Hourican, VP Human Resources UK
As featured in Ulster Business Magazine, November 2016 Name: Laura Hourican Position: Vice-President Human Resources, UK, for Firstsource Solutions How did you start out in business? I started out with the company ten years ago this month, as a Human Resource Manager for the Derry/Londonderry centre. This was hugely exciting
Press Coverage: Second Quarter Fiscal 2017 Financial Results
“Firstsource Solutions Q2 Net jumps over 21 % at Rs 71.3 crore” The Economic Times, 27 October 2016 KOLKATA: Firstsource Solutions, a RP-Sanjiv Goenka group company, is looking to diversify into other segment of operations such as software management, software development from being a pure play BPO company. Riding on higher
The Gazette: Colorado Springs Call Center Plans 300 Hires
Source: The Gazette Call center giant Firstsource Solutions Ltd. said Thursday it plans to hire 300 seasonal workers at its Colorado Springs location starting next month to take calls during open enrollment for a health insurer client through at least March. Cara Brubaker, the company’s human resource manager in Colorado
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