Services: DECC

Solving the CX challenge in travel and hospitality

As tourism and international travel restart the spike in demand will present a challenge for airlines, hotels, operators and booking providers. These companies will want to provide superior CX which they can scale quickly and deliver within narrow budgets. The good news is – there are ways to delight customers

3 CX best practices to drive customer acquisition

The fighting ground for customers has never been so fierce and competitive as today. Customers face significantly fewer issues in online purchasing than they did a few years back, but they are more likely to abandon shopping carts without completing a purchase as attention spans diminish to new lows in

Digital finance is now: Are you ready?

If there’s any such thing as a new normal, digital is it. Digital transformation was already on everyone’s agenda in financial services, but COVID-19 has propelled it to the top of the list. According to Mike Mayo, a securities analyst at Wells Fargo, “what we’re seeing is the greatest acceleration

Moving Customer Service Operations to an At-Home Model

Moving Customer Service Operations to an At-Home Model Part 1: Overcoming Security Challenges Implementing homeworking for your customer service operations can help ensure business continuity during times of heightened uncertainty. But protecting data from cyberthreats and other technology failures is a top concern for customer service leaders evaluating an at-home

Lenders checklist: Servicing capabilities for BBLS and CBILS accounts

Coronavirus business loans, known as BBLs and CBILS, are different to run-of-the-mill commercial loans. In our blog The call for a new approach to CBILS and BBLS account servicing, we outline why servicing these loans poses unique challenges for lenders. And how to tackle these with an approach rooted in

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