Our Educational Technology Services backed by analytics, AI and machine learning focusses on hyper personalized engagement over the lifetime of the learner.
We go beyond study and class time. We focus on the moments of choice, engagement and success. All of the points in the learning journey that go unrecognized but have incredible impact on the entire learner experience.
Strong Customer Authentication (SCA) means hard work for European banks looking to ensure compliance from day one. Come September, it’s going to mean some hard work for customers too. People are used to making online purchases quickly and easily, and suddenly they’ll be forced to go through additional authentication steps.
Financial services companies are under more pressure than ever before to both defend and gain market share, and with so many businesses in the sector citing ‘customer experience’ as a key focus, or USP in order to win customers, it’s more important than ever that we know exactly what that
The shift in channels for consumer engagement and communication has become more pronounced than ever. Digital disruption is changing the way people communicate in their personal lives. Messaging tools like WhatsApp, Viber, Facebook messenger etc. have been growing in popularity among millennials. Brands are catering to this consumer communication channel
Customer expectations in the mortgage industry are higher than ever. Today’s savvy consumers are no longer chained to one device or limited to a single channel. They frequently switch between voice, email, chat, and social, and expect lenders to seamlessly meet their needs across channels and touchpoints. The cost of
Background NOW TV is a leading UK-based telecommunications player that provides no-contract subscription internet television, broadband internet, and landline telephone services. Since its launch in 2012, NOW TV has changed the way UK viewers watch the latest movies, TV series and exclusive live sports through pay TV. Today, 4% of
The challenge: Tackle backlog of unprocessed claims The client is a not-for-profit independent body in the UK that protects consumers in the event of failure of financial services firms in the country. Some of the protections it offers cover deposits, investment business, home finance, and insurance policies and broking. The
The summer spike is a key time to both retain old customers and gain new ones – so it’s important that travel companies do all they can to make that all important summer holiday as smooth and seamless as possible.
If brands are to stake their claims on customer loyalty – and attract more consumers through excellent customer service – it is vital that they understand who has responsibility for delivering second to none customer experiences.
The January spike is a key time for retaining old, and gaining new customers; and getting customer communications right could pay dividends when it comes to boosting customer loyalty and, ultimately, your bottom line.
Simply fill out this form to download