RP Sanjiv Goenka Group

Services: DECC



A leading retail bank tackles the challenge of highly variable call volume

Business challenge The retail bank operated several contact centers to service its core retail customer base. This covered standard telephone banking activity such as managing account enquiries, assisting with money transfers, setting up or canceling direct debits, handling complaints and so on. Managing fluctuating call volume was an ongoing challenge

Harnessing omnichannel presence for the ideal customer service strategy

The shift in channels for consumer engagement and communication has become more pronounced than ever. Digital disruption is changing the way people communicate in their personal lives. Messaging tools like WhatsApp, Viber, Facebook messenger etc. have been growing in popularity among millennials. Brands are catering to this consumer communication channel

Omnichannel engagement: The key to better mortgage experiences

Customer expectations in the mortgage industry are higher than ever. Today’s savvy consumers are no longer chained to one device or limited to a single channel. They frequently switch between voice, email, chat, and social, and expect lenders to seamlessly meet their needs across channels and touchpoints. The cost of

A leading UK communications company increases website conversions by 250%

Background NOW TV is a leading UK-based telecommunications player that provides no-contract subscription internet television, broadband internet, and landline telephone services. Since its launch in 2012, NOW TV has changed the way UK viewers watch the latest movies, TV series and exclusive live sports through pay TV. Today, 4% of

This form will put you in touch with our business development team. For all other functions, please click here.
Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step! Let us know which solutions you're most interested in
Connect with us
For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Download Now

    Simply fill out this form to download