Unlock value with technology shifts in digital collections
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Unlock value with technology shifts in digital collections
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Services: DECC
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Premium global magazine targets $1M incremental revenue through omnichannel, persona-based support
Business Challenges The client is a premium media brand with an educated subscriber base and global reach. They distribute award-winning journalism through a print magazine, website, podcast and short video clips. The core problem was high subscriber attrition, which was making it hard to hit growth targets. Further, the client’s
Turning customer service cost center into a value center
A global subscription media company improves customer retention and growth in a crowded market Business Challenges The client is a leading entertainment company with over $18 Bn revenue. They employ over 30,000 people and serve 20 million customers across Europe. The client sought to provide industry-leading digital customer service in
UK utility company acquires customers more profitably and retains them for longer
Business Challenge The client is a one of UK’s top energy companies, providing electricity and gas to several million customers. This sector is highly competitive with price comparison websites making it hard to acquire new customers at profitable margins, retain existing ones. The company also had to hit UK government
Digitally Empowered Contact Center
The world of Customer Experience (CX) is experiencing an onslaught of tech solutions. While there is much hype around driving automation and digital deflection, the fact remains – contact center operations need the right balance of humans and technology to drive superior customer and business outcomes. Firstsource’s Digitally Empowered Contact
Digitally Empowered Contact Center for Health Plans
In today’s unprecedented times, healthcare contact centers need to deliver fluid customer experiences through omnichannel platforms. Service associates must provide relevant and contextual information to assist customers and resolve their issues by leveraging cognitive technologies, advanced analytics, and data management tools with a human touch – all while ensuring compliance.
Three pillars of successful debt collection
Traditional debt collection practices are prone to substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; updated rules from The Bureau of Consumer Financial Protection (CFPB) are focussing more on debt collection communications and the practices of debt collectors. Fortunately, the path to achieving this
COVID-19 Vaccination Digital Outreach and Engagement Services
Firstsource’s COVID-19 Vaccination Digital Outreach and Engagement Services enables Health Plans to bridge gaps in their member communication process for a seamless end to end vaccination experience.
Solving the CX challenge in travel and hospitality
When tourism and international travel sectors witness a spike in demand, it presents a challenge for airlines, hotels, operators and booking providers. These companies want to provide superior CX which they can scale quickly and deliver within narrow budgets. The good news is – there are ways to delight customers
HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients
The fundamental challenge facing the US healthcare system is the counter intuitive notion of delivering less (in terms of declining utilization) for more (through higher spending). Addressing this productivity paradigm is within the immediate control of both Health Plans and Providers. To enable the healthcare industry in transitioning to a
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