RP Sanjiv Goenka Group

Services: DECC



Customer experience: Marketing’s new battleground

If brands are to stake their claims on customer loyalty – and attract more consumers through excellent customer service – it is vital that they understand who has responsibility for delivering second to none customer experiences.

Why customer experience is your secret weapon

The January spike is a key time for retaining old, and gaining new customers; and getting customer communications right could pay dividends when it comes to boosting customer loyalty and, ultimately, your bottom line.

The power of great customer service

Contact centre agents are on the frontline of customer service, acting as ambassadors for a brand. Having the right people and processes in place to handle customers is arguably the most important thing a business can do to get ahead and follow best practice.

The customer service case for messenger and chatbots

Messenger is set to be the next big thing in the digital transformation of customer experience. Using platforms such as Facebook Messenger or Whatsapp allows brands to interact with customers in the same way they do with their friends.

Journey mapping: A game of snakes and ladders

In an era of fierce competition and highly empowered consumers, experience today equates to ‘brand’. Improvements in the experience track through to the bottom line and ultimately customer acquisition and retention.

Towards a new normal for telecoms

Richard Elwell, Vice President Solution Architecture at Firstsource Solutions, looks at how and why the telecommunications industry should embrace a new approach to customer experience

Customer complaints: A silver lining?

With so much riding on complaints, what do you need to do to ensure that a customer’s experience has a positive rather than a negative impact on your business?

This form will put you in touch with our business development team. For all other functions, please click here.
Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step! Let us know which solutions you're most interested in
Connect with us
For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Download Now

    Simply fill out this form to download