Services: Platform, Automation and Analytics

How digital debt collection can drive fintech success

5 ways in which Artificial Intelligence and Machine Learning improve customer experience Digital transformation has disrupted the financial services sector today, creating two worlds, namely traditional and FinTech. Increasing data-driven trends in fintech have cut across traditional financial services in banking, equity, and debt collections. Although they are miles apart

Intelligent Automation: Revolutionizing healthcare patient management

How Providers can enhance patient care by accelerating eligibility & insurance verification 2020 has been an unprecedented year for healthcare professionals and service providers. The global pandemic has put a substantial burden on the industry, which is already falling short of patient expectations, crippled with staff shortages and a growing

How to manage stress when leading change – Lessons from a CFO

Whether you’re innovating your customer experience or upgrading your back-end systems – you are managing business transformation. Leading transformation can be very stressful. We recently commissioned research into how leaders can minimize stress and make their transformation programs more successful. Here a CFO shares his views on the personal toll

A race to innovate: Challenger banks vs established players

  The financial services sector has been quick to take the lead in embracing technologies such as AI, machine learning, Robotic Process Automation (RPA), and data analytics. A Bank of England report last year found that two in every three UK financial services firms are already using machine learning within

Six ways automation helps fintechs reduce debt avoidance

Six use cases for reducing debt avoidance and driving financial fitness Amid a globally uncertain business environment and heightened regulatory scrutiny, banks, fintechs, and other lenders are facing relentless pressure to improve debt collections, without escalating recovery costs and time. Current debt recovery processes still rely largely on manual processes,

A top-5 US bank harnesses Firstsource’s distributed work model to deploy remote automation

Leveraging its remote implementation methodology, Firstsource automated the bank’s Risk Management Quality Assurance processes, increasing capacity for QA testing by 1200% and reducing processing time by 90%. The client One of the largest banks in the US providing banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental

The future of mortgage lending: what will it look like in 2030?

It’s 2010. Beth is ready to buy her starter home. She knows closing on her mortgage is going to be a long process. She is frustrated by the number of hoops she must jump through and the amount of tedious paperwork she must complete and sign. There’s nothing she can

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