Services: Platform, Automation and Analytics
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Navigating the next normal with Extreme Automation
Forward-looking companies will potentially get more done in the next 18 months than they have accomplished in the last 10 years. Forced to adapt almost overnight to the ‘next normal’ in the post-COVID world, savvy companies are thinking divergently to meet customer and employee needs. They are building new ways to
RPA vs Cognitive Automation: Understanding the Difference
As the race to outperform the competition heats up, automation is taking over many processes in the business world. But with different types of automation such as Robotic Process Automation (RPA) and cognitive automation swirling around, it is hard for businesses to figure out which technology to invest in. “What
How digital debt collection can drive FinTech success
5 ways in which Artificial Intelligence (AI) and Machine Learning (ML) improve customer experience Digital transformation has disrupted the financial services sector today, creating two worlds, namely traditional and FinTech. Increasing data-driven trends in FinTech have cut across traditional financial services in banking, equity, and debt collections. Although they are
Intelligent Automation: Revolutionizing healthcare patient management
How Providers can enhance patient care by accelerating eligibility & insurance verification 2020 has been an unprecedented year for healthcare professionals and service providers. The global pandemic has put a substantial burden on the industry, which is already falling short of patient expectations, crippled with staff shortages and a growing
How to manage stress when leading change – Lessons from a CFO
Whether you’re innovating your customer experience or upgrading your back-end systems – you are managing business transformation. Leading transformation can be very stressful. We recently commissioned research into how leaders can minimize stress and make their transformation programs more successful. Here a CFO shares his views on the personal toll
A former FTSE-100 CEO shares his reactions to the Business Transformation Leadership framework
Firstsource recently commissioned research into how leaders can make their transformation programs less stressful and more successful. Out of this research emerged a Business Transformation Leadership Framework. Here a former FTSE-100 CEO shares his reactions to it. The five leadership challenges of business transformation Managing the paradox of business case
A race to innovate: Challenger banks vs established players
The financial services sector has been quick to take the lead in embracing technologies such as AI, machine learning, Robotic Process Automation (RPA), and data analytics. A Bank of England report last year found that two in every three UK financial services firms are already using machine learning within
Six ways automation helps FinTech debt collection
Six use cases for reducing debt avoidance and driving FinTech debt collection Amid a globally uncertain business environment and heightened regulatory scrutiny, banks, FinTechs, and other lenders are facing relentless pressure to improve debt collections, without escalating recovery costs and time. Current debt recovery solutions still rely largely on manual processes, even
Automation delivers 12X increase in QA capacity for a top US bank
The challenge: Manual quality assurance (QA) processes driving inefficiencies Our client was one of the largest banks in the US, providing banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental entities, and other financial institutions. Every day, the Quality Assurance team in their Risk Management department processed hundreds
Designing an omnichannel strategy to delight today’s multi-channel customers
Omnichannel always sounds great in theory, but it’s harder to make it work in practice – particularly if you have legacy infrastructure constraints and don’t want to spend tens of millions. This eBook looks at the business case for omnichannel and proposes a three-step approach for thinking through a practical
