Services: Platform, Automation and Analytics
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Behind the hype: does citizen development really work?
I’ve just finished reading Genius Makers by New York Times technology writer Cade Metz. There’s no shortage of books on AI out there, but what I enjoyed about this one was its focus on the researchers who are shaping the future. The people behind the technology. People are the secret
Visual IVR and Conversational AI: Game changers for healthcare contact centers
The global health crisis continues to change the way patients engage with healthcare organizations. It’s more important now than ever to consider the impact that improved patient experience can have on the bottom line. Traditionally, organizations have viewed the member experience as being limited to the clinical encounter. They are
3 ways to prioritize pre-service through digital patient engagement
Patient out-of-pocket costs have been trending upward for several years now. High-Deductible Health Plans (HDHP) account for 51% of the US workforce today. Now throw the global health crisis into the mix. A year after the initial outbreak, unemployment levels remain stubbornly elevated and one in four adults say they
Three pillars of successful debt collection
Traditional debt collection practices are prone to substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; updated rules from The Bureau of Consumer Financial Protection (CFPB) are focussing more on debt collection communications and the practices of debt collectors. Fortunately, the path to achieving this
Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed
The onset of COVID-19 combined with the move to value-based care is accelerating the adoption of Remote Patient Monitoring (RPM). Firstsource’s RPM solution offers uninterrupted care, preventing unnecessary hospital visits and hospital readmissions, thereby reducing administrative costs. It helps in monitoring patients proactively, providing the right reinforcement over their care
Global healthcare supply chain company improves TAT by 85%
The challenge: Improve turnaround time and reduce rejected invoices Our client, a private-equity owned healthcare business and data automation company, is on a mission to create an operationally efficient healthcare supply chain. Its technology-based platforms, analytics and solutions, bring industry players together, increasing efficiency and driving down costs across the
Global healthcare supply chain company sees 10X growth in processing volume of purchase orders
The challenge: Meet stringent quality and turnaround times to improve customer experience Our client, a private-equity owned healthcare business and data automation company, empowers healthcare organizations to enable better patient care and maximize industry savings using cloud-based supply chain technology exchange platform, analytics and solutions.. The client helps numerous hospitals
3 ways automation can optimize small balance collections
Rising deductibles are shifting medical costs to patients, making it harder for patients to meet their out-of-pocket expenses, and in turn, putting Healthcare Providers at financial risk. According to the Kaiser Family Foundation research, the average annual deductible among covered workers has increased 36% over the last five years and
Improving average net yield per customer by 101% through digital collections
The challenge: Improving collections performance while ensuring customer satisfaction An American bank specializing in credit cards, auto loans, banking, and savings accounts, with operations primarily in the US was looking to upgrade their collections practice for improving sales collection performance and manage new accounts coming into collections while ensuring a
