In a survey by Firstsource, 100 senior leaders scored a recent transformation initiative they’d led against a range of different factors. One of the factors was stress. On a scale of 1 to 5, 65% of leaders rated their initiative a four or five for stress. Leaders compared the level
Intelligent Automation matters more than ever
The digital age demands lenders to rethink their debt collection processes as they try to balance competing priorities in a constantly evolving landscape. Today’s consumer expects customized interactions – using a channel of their choice. They also look for self-service options and demand greater value. On the other hand, companies
The COVID-19 pandemic has upended the healthcare industry as we know it. From ramping up staffing and equipment to redirecting resources, hospitals are doing everything they can to address the spike in healthcare demand and maintain pre-pandemic levels of service quality. But the reality is they continue to grapple with
Health Plans are inundated with incoming data and documents in multiple formats and with manual processes driving inefficiencies and high costs, the need for digital transformation is more than ever, not only in modernizing IT systems but also to enhance decision-making based on real-time information to increase process throughput and
The COVID-19 pandemic presents unprecedented financial challenges to the healthcare industry. It poses a substantial burden on an industry already struggling with multi-faceted challenges – changing patient expectations, shifts in financial responsibility, increasing ecosystem complexity, and growing demands for robust health infrastructure. All key industry players- Hospitals, Physician groups, Health
The lockdown – as well as the prospect of recurring lockdowns – has strengthened the case for a distributed workforce model, also known as work-at-home (WAH). It has obvious business continuity benefits, but C-suite executives continue to grapple with justifiable concerns around data and information security, technology and operating model.
Within three months FCI analyzed 3.3 million calls across sales, operations and servicing. The results helped the client increase sales conversion, reduce repeat callers and identify and improve call avoidance behaviors. The client A top 10 mortgage lender with operations in all 50 states, originating conventional, FHA and VA loans.
The traditional physician credentialing process is long and arduous, taking anywhere between 60 to 90 days, given the level of diligence required when appointing front-line healthcare service providers. Reviewing lengthy applications, conducting background checks, validating licenses and certifications, cross-checking peer references – all of it takes time but is critical
Your procurement department receives hundreds of purchase requisitions every day for supplies and services, in various formats and layouts. Prior to creating the Purchase Orders (POs), the staff manually enters the data in the ERP system to validate them against supplier data and inventory to ensure your organization in managing