Services: Platform, Automation and Analytics
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Smart operations for the next wave of healthcare
Current economic challenges pose a substantial burden on the healthcare industry already struggling with multi-faceted challenges — changing patient expectations, shifts in financial responsibility, increasing ecosystem complexity, and growing demands for robust health infrastructure. All key industry players — Hospitals, Physician groups, Health Plans and Health Services — must prepare
A distributed operating model for customer service
The pandemic strengthened the case for a distributed workforce model, also known as work-at-home (WAH). It has obvious business continuity benefits, but C-suite executives continue to grapple with justifiable concerns around data and information security, technology and operating model. This guide aims to provide a concise briefing for CFOs, COOs,
Automating physician credentialing: Accelerating turnaround while minimizing costs, errors, and non-compliance
The traditional physician credentialing process is long and arduous, taking anywhere between 60 to 90 days, given the level of diligence required when appointing front-line healthcare service providers. Reviewing lengthy applications, conducting background checks, validating licenses and certifications, cross-checking peer references – all of it takes time but is critical
Rebooting purchase requisition and order processing: A guide to Intelligent Automation
Your procurement department receives hundreds of purchase requisitions every day for supplies and services, in various formats and layouts. Prior to creating the Purchase Orders (POs), the staff manually enters the data in the ERP system to validate them against supplier data and inventory to ensure your organization in managing
Think digital-first: Enhance denials and appeals management with Intelligent Automation
The traditional denials and appeals (D&A) management process continues to labor under the twin burden of growing costs and complexity. Ongoing reliance on paper records and manual processing not only costs hospitals and patients time and money but also impacts customer experience. Studies show that an average of 63% of
5 benefits Healthcare Providers can reap by streamlining denial management solutions through Intelligent Automation
Administrative operations are the backbone of any successful organization, including hospitals and healthcare institutions. However, manual Provider back-office operations overload employees with tedious, time-consuming, and never-ending processes. Operational processes such as scheduling appointments, processing insurance claims or submitting a prior authorization, are not only physically straining the hospital administrative staff
Customer-first debt collection is the new mandate for fintechs
Fintechs often tread a thin line when it comes to debt collections – balancing mounting loans on one end, while striving to deliver a superior customer experience they are known for, at the other. A complex regulatory landscape for fintechs further hurts debt collections, hampering recovery and increasing cost to
Meet CMS price transparency requirements with minimal upfront investment
How Healthcare Providers can use automation to meet CMS price transparency quickly and cost-effectively Centers for Medicare & Medicaid Services (CMS) has mandated that hospitals meet price transparency requirements by January 1, 2021, for 300 commonly shopped services. To comply with this requirement, adapt, and respond to highly likely changes
Part 2: Thriving in the post-pandemic era – Realizing the true potential of Intelligent Automation
In my last blog post, I covered how Intelligent Automation can help your organization become more agile and cost-efficient. In this post, I’ll get into three aspects at the heart of maximizing Intelligent Automation investments. When it comes to automation, mortgage leaders often obsess about reducing labor costs by focusing on
Is your mindset holding you back?
The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”
