We manage over $4 billion annually in accounts charged-off debt for our customers.
Our NPS Predictor model uses advanced speech analytics to identify the customers that could be the biggest detractors to your business.
In the face of fresh-faced fintechs, it’s essential that banks are doing all they can do to digitise their services and provide a truly competitive offer to challenger brands. So, what must banks bear in mind when looking to digitally transform their customer service?
Exactly two decades ago, the volume of business emails exchanged surpassed that of regular mail for the very first time – and there’s been no going back since.
RPA is hugely beneficial to commercial finance divisions, for example, where efficiency and cost-effectiveness is of paramount importance. And in such a heavily regulated industry, the technology also eliminates room for human error.
Customer service has always been a key business differentiator. However, recent technological progress, greater consumer choice and eroding loyalty means the empowered customer will no longer stand for sub-standard experiences. As a result, the past few years have seen a renewed focus on the consumer. This is being reflected in
Siddharth Parashar, SVP of client relations and strategic account management, Firstsource Solutions, asks if traditional banks are now ready to take on the new kids on the block when it comes to customer communications.
Today, data is how we do business. In the space of just over a decade, data has gone from an obscure entity to a secret weapon to a must-have for any brand looking to weather turbulent times and drive growth. It has revolutionized consumer insight, and, as a result, we