Fintech vs Big Tech vs Incumbents
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Services: Platform, Automation and Analytics
Digital Intake for Patient Hubs
Firstsource’s Digital Intake Solution harnesses our experience in processing more than 3 billion pages, 350+ sort types, and 180 million claims data capture. It combines our proprietary digital intake and data capture platform Sympraxis® with intelligent process mining, industry-leading automation tools, and real-time dashboards to drive three critical objectives.
A guide to transitioning to a Digital Collections model
It is humane and it works
The impact of patient financial experience on hospital profitability
As rising deductibles and co-pays turn patients into payers, financial interactions must be part of the patient experience equation. The financial aspect of care should not be put aside, as it is an essential component of a positive patient experience. Navigating the healthcare financial maze can create unnecessary confusion and
Behind the hype: does citizen development really work?
I’ve just finished reading Genius Makers by New York Times technology writer Cade Metz. There’s no shortage of books on AI out there, but what I enjoyed about this one was its focus on the researchers who are shaping the future. The people behind the technology. People are the secret
Visual IVR and Conversational AI: Game changers for healthcare contact centers
The global health crisis continues to change the way patients engage with healthcare organizations. It’s more important now than ever to consider the impact that improved patient experience can have on the bottom line. Traditionally, organizations have viewed the member experience as being limited to the clinical encounter. They are
Mortgage lender improves process efficiency by ~30% and elevates customer experience
Key Requirements Re-engineer loan origination processes at the height of a mortgage boom and streamline inefficient lending processes. Itemize elements of the current loan origination process, identify new technology and business processes, and create an orderly plan for modernization. Prepare the client to internalize the technology and assume control of
3 ways to prioritize pre-service through digital patient engagement
Patient out-of-pocket costs have been trending upward for several years now. High-Deductible Health Plans (HDHP) account for a whopping 51% of the US workforce today. Now throw the global health crisis into the mix. A year after the initial outbreak, unemployment levels remain stubbornly elevated and one in four adults
Three Pillars of Successful Debt Collection
Traditional debt collection practices do not provide as much insight and use manual processes that are prone to create risk and result in errors. This results in substandard collection yields and higher costs. In addition, the regulatory environment is complex and ever-changing; new rules from The Bureau of Consumer Financial
Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed
The onset of COVID-19 combined with the move to value-based care is accelerating the adoption of Remote Patient Monitoring (RPM). Firstsource’s RPM solution offers uninterrupted care, preventing unnecessary hospital visits and hospital readmissions, thereby reducing administrative costs. It helps in monitoring patients proactively, providing the right reinforcement over their care
Global healthcare supply chain company accelerates turnaround time of rejected invoices by 85%
Background Our client, a healthcare business and data automation company, is on a mission to create an operationally efficient healthcare supply chain. Its technology-based platforms, analytics and solutions, bring industry players together, increasing efficiency and driving down costs across the supply chain. Business challenge The client needed support in improving
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