Services: Platform, Automation and Analytics

5 reasons we are able to guarantee business transformation outcomes

In a survey by Firstsource, 100 senior leaders scored a recent transformation initiative they’d led against a range of different factors. One of the factors was stress. On a scale of 1 to 5, 65% of leaders rated their initiative a four or five for stress. Leaders compared the level

How Digitalizing Debt Collection Can Transform Results for Lenders

The digital age demands lenders to rethink their debt collection processes as they try to balance competing priorities in a constantly evolving landscape. Today’s consumer expects customized interactions – using a channel of their choice. They also look for self-service options and demand greater value. On the other hand, companies

Driving Impact at Scale with Intelligent Automation

The COVID-19 pandemic has upended the healthcare industry as we know it. From ramping up staffing and equipment to redirecting resources, hospitals are doing everything they can to address the spike in healthcare demand and maintain pre-pandemic levels of service quality. But the reality is they continue to grapple with

Smart Operations for the next wave of Healthcare

The COVID-19 pandemic presents unprecedented financial challenges to the healthcare industry. It poses a substantial burden on an industry already struggling with multi-faceted challenges – changing patient expectations, shifts in financial responsibility, increasing ecosystem complexity, and growing demands for robust health infrastructure. All key industry players- Hospitals, Physician groups, Health

A distributed operating model for customer service

The lockdown – as well as the prospect of recurring lockdowns – has strengthened the case for a distributed workforce model, also known as work-at-home (WAH). It has obvious business continuity benefits, but C-suite executives continue to grapple with justifiable concerns around data and information security, technology and operating model.

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