Sub Industry: Media

Top UK entertainment firm lifts sales conversion to stay ahead in the market

Background The client is a leading entertainment company headquartered in the UK with revenues in excess of 13 billion pounds. With a workforce of over 31,000 employees, it caters to approx. 23 million customers across Ireland, Germany, Austria, Italy, Switzerland and Spain – in addition to the UK. Business challenge

UK media giant elevates customer satisfaction by 90% in partnership with Firstsource

Background As a leading international family entertainment and media enterprise, our client works across business segments such as media networks, studio entertainment, parks and resorts, consumer products and interactive media. Business challenge Our relationship with the client began in December 2014 and has been an exceptionally positive one with strong

Global entertainment player experiences 94% customer satisfaction scores

Background As a leading international family entertainment and media enterprise, the client works across media networks, studio entertainment, consumer products and interactive media. In 2015, they publicly announced plans to launch a dedicated entertainment streaming app, designed to provide users with digital access to a back catalog of movies, TV

Viva la (digital) revolution!

Exactly two decades ago, the volume of business emails exchanged surpassed that of regular mail for the very first time – and there’s been no going back since.

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