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The sudden and unexpected onset of the Coronavirus pandemic has left most businesses, including customer service centres, struggling to ensure business continuity in the more immediate term.
Switching even a part of your customer service operations to a work-at-home (WAH) model can help ensure business continuity in addition to several other benefits.
You’ll have your infrastructure and processes in place and working for greater resilience.
You can quickly move to 100% WAH to tackle unexpected events such as another wave of the pandemic
And carry on serving your customers even under challenging circumstances.
The Everest Group predicts a 35% increase in WAH agents over the next 18 months.
Your competitors will be ready. Will you?
And carry on serving your customers even under challenging circumstances.
Simply fill out this form to download
