RP Sanjiv Goenka Group

Delivering improved revenue recovery for a leading US financial services company

January 27, 2021

The Objective

  1. Provide outstanding customer service and collections support to customers as early as Day 5 of delinquency through post charge-off.
  2. Support needed for all shift times including after hours and Saturday & Sunday coverage.
  3. Make positive customer impact at every touchpoint.


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