RP Sanjiv Goenka Group

Managing debt recovery & customer experience for the world’s largest card issuer

January 27, 2021

The Objective

  1. Maximize revenue generation while optimizing customer experience and protecting the brand.
  2. Provide breakthrough performance in compliance, quality, and liquidation.
  3. Rapidly scale operations with flexible and agile debt recovery operations.

Managing debt recovery and customer experience


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