Awards & Accolades

Welsh Contact Centre Awards 2017

‘Diverse Workplace Award’
‘Trainer of the Year’- Kim Hughes
‘Industry Champion’- Rebecca Cook

Global HR Excellence Awards 2017

‘Innovation in Retention Strategy’

Employer Branding Awards 2016

‘Best Employer Brand Award – Regional Best Employer 2016-17’

Working Mother & AVTAR Best Companies for Women in India 2016

Ranked among the top 100 Best Companies for Women in India 2016

European Contact Centre & Customer Service Awards 2016

Bronze award in the ‘Customer Service Team of the Year’ (giffgaff and Firstsource)

UK Customer Experience Awards 2016

Winner: Technology & Telecoms (NOW TV and Firstsource)

Silver award in the ‘Engaging Customers Online’ (giffgaff and Firstsource)

NASSCOM’s Annual Ratings

‘Ranked 6 among the Top 10 ITES- BPO companies in FY2016’

Asia Pacific HRM Congress Awards 2016

‘Organisation with Innovative HR Practices’
‘Young HR Professional’ (Saurabh Louis, DGM – Human Resources)

Asia’s Best Employer Brand Awards 2016

‘Best B-school recruiting programme’
‘Organisation with Innovative HR Practices’
‘Best HR Strategy in line with Business’

Welsh Contact Centre Awards 2016

Won Outsourced Contact Centre of The Year

Aer Lingus Viscount Awards 2016 in association with Ulster Business

Winner ‘Employee Champion’

Business In The Community Northern Ireland Awards 2016

Employer of Choice 2016

World HRD Congress Awards 2016

Deepti Mittal (SVP HR, Firstsource) won the Women Super Achiever Award

Mega Corporate Film Festival and Awards 2016

Top 5 finish for our corporate film on Diversity and Inclusion

UK Customer Experience Awards 2015

Winner: Business Change or Transformation – Transformation at the Heart (NOW TV and Firstsource)

Silver award in the ‘Technology and Telecoms – Amazing Customer Experience’ (giffgaff and Firstsource)

National Outsourcing Association Awards 2015

Firstsource and giffgaff win ‘Innovation in Outsourcing Award’

Frost & Sullivan Asia Pacific Best Practices Award 2015

Won for Customer Value Enhancement in the Contact Centre Outsourcing Domain

Welsh Contact Centre Awards 2015

Winner ‘Support Manager of the Year’ for Firstsource’s Keith Osborne

Winner ‘Most Diverse Workplace’

Winner ‘Outsourced Contact Centre of The Year’

Best Leadership Development of Asia Seminar and Awards 2015

Best First Time Managers Development Program of Asia at the Leadership Development Practices of Asia 2015

Outsourcing Index 2015

Firstsource named #1 in the ‘EMEA Breakthrough 10 Sourcing Standouts’

CFO100 Roll of Honour 2015

Dinesh Jain won for Exceptional Contribution to Corporate Finance, in the “Corporate Governance” Category

HR Best Practice Award 2015

‘Firstsource Academy’ initiative at the National Human Resource Development (NHRD) Showcase 2015 for HR Best Practices

BT-500 Annual Rankings 2015

‘Ranked at # 360 in the BT-500 Annual Rankings 2015’

Business World’s Biggest Employers List 2015

‘Ranked # 16 in Business World’s Biggest Employers List 2015’

2014 NOA Outsourcing Professional Awards

Partnership with giffgaff Awarded
“Best Outsourced Customer Service Team”
“Best Business Process Outsourcing Team”

Investors in People Silver Standard

Accreditation for business strategy and delivery across 7 UK delivery centres and home-based workers for 2014

The International Association of Outsourcing Professionals (IAOP)

Ranked # 12 in Global Outsourcing 100® rankings 2014

Verint Innovator of the year 2014

Verint® Systems’ 2014 Innovator of the year award for excellence in voice of customer analytics

Technology Leadership Award at Ventana Research Summit 2014

For successful deployment of the company’s Customer Interaction Analytics solution – FCI that leverages technology from Verint® Systems.

NASSCOM’s Annual Ratings

‘Among the Top 7 ITES-BPO Companies in FY2014’

Outsourcing Excellence Awards 2014

Outsourcing Excellence Award for ‘Best Partnership’ with BSkyB 2014
Outsourcing Excellence Award for ‘Best Business Process’ with giffgaff 2013

The European Call Centre & Customer Service Awards
2014, 2013 & 2012

‘Outsourcing Partnership of the Year 2014 with giffgaff’, ‘Outsourcing Partnership of the Year 2013 with BSkyB’ ‘Outsourcer of the Year 2012’

Northern Ireland Business in the Community Impact Awards 2013

‘Employer of Choice’ at Northern Ireland Business in the Community Impact Awards 2013

Frost and Sullivan Best Practices Award 2013

‘Frost and Sullivan Best Practices Award 2013’ for North American Contact Center Outsourcing and
New Product Innovation for First Customer Intelligence (FCI)

UTV Business Eye Awards 2013

UTV Business Eye Awards for ‘Employer of the Year 2013’ in Northern Ireland

Welsh Contact Centre Awards 2012

Won Outsourced Contact Centre of the Year 2012

National Outsourcing Association Awards 2012

Telecommunications, Utilities and High-Tech Outsourcing Project of the Year – with Telefonica O2
Innovation in Outsourcing with giffgaff
Outsourcing Contact Center Provider of the Year

The European Call Center and Customer Service Awards 2012

Won Outsourcer of the Year 2012



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