RP Sanjiv Goenka Group

Workforce Management Solutions

Streamline operations. Boost profits.
Make customers happy.

Unleash the Power of WFSuite

Discover the driving force behind Firstsource’s success in workforce management – the revolutionary WFSuite. Empowering our clients with digital prowess, we take charge to identify and resolve potential bottlenecks even before they emerge. Anticipating natural trends and fluctuations, we leave no room for uncertainty. Partnered with you every step of the way, we ensure seamless team training and unparalleled support for your milestones.

Our approach is simple yet effective – we make it cost neutral. With exponential revenue growth, our workforce management services pay for themselves. Embrace excellence with a one-stop shop for customer service, consulting, back-end solutions, and remarkable improvements in productivity and profitability. Step into the future of workforce management with WFSuite – leading the way to success.

Smart Results for
Smart Companies

  Consulting and training – we get you and your team up to speed and teach you how to optimize your time, products, and outcomes using brand new tools

We handle all channels: inbound, outbound, web support chats, social media content and back office duties

VIP access for your customers to an elite global command center with real-time monitoring capabilities – this means fewer dropped calls, shorter wait times and satisfied customers

Firstsource’s WFSuite

Firstsource’s core focus lies in revolutionizing customer service operations and placing a strong emphasis on ensuring customer satisfaction. Our WF Suite supports enterprises while they initiate Workforce Optimization (WFO) and keeps people, the most valuable resource of all, in the highest regard. Our WF Suite expertly bundles consulting, capability development and managed services so that you can have the most integrated support possible.

Firstsource WFSuite for Workforce management
Workforce management services

Outcomes delivered:

Explore insights

Yearning for Human Engagement: Customer Service in The Next Normal

Working with the 5 elephants of business transformation

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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