Digital Mailroom and Document Services

Firstsource enables healthcare payers save as much as 40% - 60% in mailroom operating cost through its digital mailroom automation and document services using technologies like RPA and artificial intelligence.

Improve service and quality through advanced automation and data-driven decisions

Growth in health plan membership and an increasingly complex regulatory environment have driven greater use and reliance on paper and a variety of electronic formats across enrollment, payments, claims, provider contracting and credentialing processes. The manner in which a healthcare payer processes this enormous and growing volume of incoming correspondence directly impacts the customer journey, operational effectiveness—and the bottom line.  Delays can lead to member dissatisfaction, reputational and operational risks, as well as compliance challenges resulting in costly fines.

Processing more than five million digital transactions per month for payers across the U.S., Firstsource provides complete digital mailroom and document services to automate manually intensive tasks and empower data-driven decisions across people, process and technology by creating an intelligent, centralized data repository. In fact, five of the top 10 U.S. health payers rely on us to manage their mailroom and document operations.

Stay Ahead

Save as much as 40 - 60% on your mailroom operating costs

Using our proprietary automated workflow enhanced with Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence (AI), Firstsource helps payers to improve efficiencies, service and quality. We provide:

  • Receipt and initial sort across all inbound paper and electronic formats
  • A secure, centralized data repository accessible on and off site
  • Rule-driven document classification, coding, sorting, data capture and cleansing
  • Automatic member eligibility determination
  • Workflow management and automatic updates to payer systems
  • Personalized outbound mail generation, customer outreach and support tools
  • Auto-adaptive: constantly learns, improves and optimizes processes
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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