The cost of healthcare claims administration is rising exponentially along with growing demand for faster, error-free processing and payments, and a better overall customer experience. As paper claims, manual processes, and claim errors cost insurers billions of dollars annually, traditional approaches to claims processing and adjudication struggle to keep up. Meanwhile, every manually processed claim directly impacts a payer’s bottom line, and every incorrectly processed or wrongly denied claim adversely affects their Net Promoter Scores (NPS).
Firstsource helps payers save time and money, and better serve their members by increasing efficiencies across the entire claims lifecycle – from claims intake and processing, to final adjudication and payment. Our proprietary workflow technology, skilled adjudicators, and automated audit processes reduce turnaround time (TAT), increase processing quality and accuracy, and reduce backlogs—without the need for further capital investment.
This prestigious designation is granted only to the best and most disruptive BPO companies
We believe in long term partnerships - over half of our clients have been with us for 7 years or longer
We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology