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Firstsource recognized as a ‘Front-Runner’ in Generative AI for Healthcare Payer by Everest Group

 Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Front-Runner in the Everest Group’s latest report, “AI-deas to Action: Operationalizing Generative AI in Healthcare Payer.” The report assessed select service providers with payer revenues exceeding $100M and extensive coverage across the payer value chain classifying them as ‘Front-runners’, ‘Fast-followers’, and ‘Challengers’. 

Best Places for AI Tools in Provider Revenue Cycle Management

With high labor costs, low margins and claims denial rates averaging almost 15%, according to the American Hospital Association, providers need new approaches to effective revenue cycle management. Automation and AI tools can increase productivity, reduce the cost to collect and accelerate revenues. The keys to success today are agentic workflows and generative AI.

Improve Patient Financial Experiences And Revenue Cycle Efficiency With Automation

In an era when consumers may digitally apply for mortgages, buy vehicles, trade stocks and transfer funds easily and securely, the healthcare financial experience is often frustrating for patients and their families. Growing numbers of patients say financial transparency and options for financing care determine which providers they select. 

Everest Positions Firstsource as a 'Major Contender'

Firstsource Positioned as a ‘Major Contender’ in Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023

Mumbai, India |  November 02, 2023: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, has been positioned as a ‘Major Contender’ in Everest Group Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023.

Firstsource’s Head of Europe on how tech adoption can ‘turbo boost’ CX outcomes

Global business process outsourcing (BPO) organization Firstsource is focusing on leveraging technology solutions to deliver industry-leading customer experience (CX). Rajiv Malhotra, Firstsource Head of Europe, talks to Business Chief about how digital innovation is transforming how companies interact with their customers.