Motivated by the threat of big tech, payers are finally starting to catch up with other industries and make innovative use of technology to give consumers the kind of experience they expect.
Acquisition to strengthen Firstsource’s offerings in the US mortgage value chain with access to loan QC and due diligence capabilities, plus mid-market lenders.
Growing female representation in technology has been on the agenda for the last decade. Yet since 2020, the percentage of women in UK tech stands at just 17%.
Over the last 18 months, remote working models were rapidly rolled out with varying degrees of success. Now as offices can reopen in the UK many businesses find themselves in the middle of a debate: should they continue to support remote working or revert to office work?
Instead of all or nothing, many employees and companies have their minds set on hybrid working. Below we explore why this approach might be the answer and what organisations can do to ensure the success of hybrid working models.
The case for keeping home working
Customer service complaints are at their highest level since 2009 according to The Institute of Customer Service. Its study of 10,000 people found a quarter of consumers felt Covid has been used by companies to justify poor service.
Over 60 per cent of CEOs surveyed by Gartner revealed they believe digital transformation will spur an economic boom in 2021. To capitalise on this, leaders will need to navigate transformation projects with speed and precision.
Digital transformation and skills will be crucial for the UK’s economic recovery. But this success will be underpinned by addressing the current digital skills gap.
To keep their businesses resilient, many organisations fast-tracked transformations as the COVID-19 pandemic hit. While some senior decision-makers got a proverbial bruise (or two) during the rapid changes, they also provided valuable lessons for leading change without the safety net of certainties.
When the government introduced the Bounce Back Loan Scheme (BBLS) and the Coronavirus Business Interruption Loan Scheme (CBILS), they created a critical lifeline to many struggling businesses. But for the lenders offering these loans the schemes have unearthed a number of internal administrative problems related to processing and servicing loans at the speed and scale required.
By the end of March 2021, over one and a half million small and medium-sized businesses (SMB) had borrowed through the Bounce Back Loan Scheme (BBLS) – amounting to a staggering £46million. This means 29 accredited BBLS lenders have thousands of new customers to service, as well as a sizable level of debt to collect.