Labor shortages continue to be one of health care’s main storylines. Projections from the National Center for Health Workforce Analysis show shortages in a wide range of clinical positions, from anesthesiology to primary care clinicians to registered nurses from now until 2036. Mercer, a large human resources consultancy, projects a shortage of more than 100 000 health care workers by 2028, on top of increasing competition for talent in lower-wage positions.

An Interview With Cynthia Corsetti, originally published in Authority Magazine

 Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Front-Runner in the Everest Group’s latest report, “AI-deas to Action: Operationalizing Generative AI in Healthcare Payer.” The report assessed select service providers with payer revenues exceeding $100M and extensive coverage across the payer value chain classifying them as ‘Front-runners’, ‘Fast-followers’, and ‘Challengers’. 

With high labor costs, low margins and claims denial rates averaging almost 15%, according to the American Hospital Association, providers need new approaches to effective revenue cycle management. Automation and AI tools can increase productivity, reduce the cost to collect and accelerate revenues. The keys to success today are agentic workflows and generative AI.