Are great leaders born or made? Laura Hourican, SVP HR at Firstsource Solutions UK, shares her insights in HR Grapevine’s latest issue, revealing how Firstsource is building its next generation of leaders.
Firstsource Solutions UK said it needed to fill 350 roles back in June – and a further 150 two months later, following big contract wins. It’s already filled 180 customer service agents, team leaders and trainer roles, based at its Fountain Court call centre on Grange Road – and still needs to find at least another 300.
Convenience is key for many shoppers but convenience can mean different things to different people. David Potter, SVP of Business Development at Firstsource Solutions, shares his insights in A1 Retail’s September issue, investigating the areas retailers can look at to ensure they are a convenient retailer. ‘In today’s busy world, consumers not only demand, but expect, great convenience from the brands they interact with.
This blog is authored by Rajesh Subramaniam, Managing Director & CEO at Firstsource Solutions. Listen to him at NASSCOM BPM Strategy Summit 2017
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Check out some exclusive insight from Firstsource employees Deb Ashley and Francis Binnell on making a career in customer service management and the ins and outs of contact centre work.
From debt-riddled to a multimillion-dollar company, Firstsource Solutions is reaping the benefits after a period of major transformati
The way to maximize your investment in analytics technology is based on how well you leverage your data and insights to make better decisions and take more effective actions. Most successful analytics projects combine several different analytics disciplines including descriptive, predictive and prescriptive analytics.
