giffgaff, the mobile network provider, is continuing to develop its partnership with Firstsource Solutions, a leading customer experience expert, with a three-year contract extension.

The contract signifies a renewed commitment to providing excellent member management services for the network provider. A ‘virtual’ operator with no high-street presence, giffgaff offers exciting and flexible deals which has earned it a reputation for being a disruptor in the mobile industry.

Synexus, the world’s leading Site Management Organisation (SMO), has appointed Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), an RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services, to review and support its customer communication touchpoints across the UK with the aim of creating real time responsiveness and dialogue, leading to an enhanced patient experience throughout the clinical trial process. The customer win marks Firstsource’s entry into the UK’s burgeoning healthcare industry.

Firstsource Solutions, the UK’s customer experience expert, has won Outsource Contact Centre of the Year at the Welsh Contact Centre Awards.

Attended by more than 700 guests, and hosted by comedian Jimmy Carr, the event celebrated the best of an industry worth £650m to the Welsh economy. Shortlisted alongside a number global outsourcing firms, Firstsource took home the prize for the second year in a row, cementing its position at the top of the sector.

Firstsource Solutions, the UK’s leading customer experience expert, yesterday welcomed over 1,200 new employees to its Derby site. The new roles come as a result of Firstsource expanding its partnership with telecommunications and media giant, Sky.

Firstsource Solutions, the UK’s customer experience expert, has announced that it will create more than 300 new jobs as it opens its 2nd contact centre in Cardiff. The new centre at Oakleigh House comes 4 years after the opening of Firstsource’s flagship facility in the city which currently employs 1,000 people. Opening for business from the end of February the new centre will make Firstsource one of the largest contact centre employers in Cardiff.

Firstsource Solutions Limited (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), an RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services, in partnership with WorkFlex Solutions, the industry leader in Intelligent Intraday AutomationTM for contact centers, has reported significant improvement of intraday performance as a result of the WorkFlex Manager Suite adoption that provides intelligent real-time adherence alerting.

firstlight has been appointed to manage external communications for Firstsource, a leading global business process outsourcing company.

Firstsource works with companies to help improve customer experience and address business challenges across the banking, financial services, healthcare, telecommunication and media sectors. Its clients include some of the world’s leading and most powerful brands.

Firstsource Reports Third Quarter Fiscal 2016 Revenues of Rs 8,178 million Q-o-Q growth of 3.2%, Y-o-Y growth of 8.9% Operating EBIT of Rs 845 million Up Q-o-Q by 5.5% and Y-o-Y by 13.3% PAT (profit after tax) of Rs 670 million Up Q-o-Q by 8.4% and Y-o-Y by 16.6%

At its Board meeting held in Kolkata today, Firstsource Solutions Limited (NSE:FSL, BSE:532809), a RP-Sanjiv Goenka Group Company and a global provider of customized Business Process Management (BPM) services, reported its consolidated financial results for the third quarter ended December 2015 according to Indian GAAP.

North American New Product Innovation Award for Contact Center Outsourcing

Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, announced today that it is the recipient of Frost & Sullivan’s 2013 North American New Product Innovation Award in Contact Center Outsourcing. The award recognizes Firstsource’s First Customer Intelligence solution that measures customer sentiment, emotions and behavior across an omni-channel environment.

Firstsource Solution’s Contact Agent Experience Index finds phone interactions as most effective despite the rise of web chat.

While 26 percent of contact center agents find web chat to be an effective channel for customer service, nearly half (47%) still find talking on the phone to be the most effective channel, according to an index released today by Firstsource Solutions.