Firstsource is thrilled to have won a hat-trick of awards at the Welsh Contact Centre Awards 2017, where we were awarded first place in the ‘Diverse Workplace’, ‘Trainer of the Year’ (for our colleague Kim Hughes) and ‘Industry Champion’ (for our colleague Rebecca Cook) categories. Around 700 guests attended the Awards at the Wales Millennium Centre on 3^rd March, presented by comedian Jason Manford.

Firstsource reports Third Quarter Fiscal 2017 revenues of Rs 8,854 million

Y-o-Y growth of 8.2%

EBIT of Rs 916 million

Up Y-o-Y by 7.4%

PAT (profit after tax) of Rs 700 million

Up Y-o-Y by 3.8%

London, 31 January 2017: Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to expand its existing partnership with Sky, Europe’s leading Entertainment Company.

The deal comes as a result of Sky’s decision to consolidate its outsourced areas under the core TV and Broadband service into one strategic partnership. The expanded partnership will see Firstsource take on 1,200 new people and continue to provide customer experience solutions for Sky’s TV and Broadband services until 2026.

Amherst, NY and Irvine, CA: Firstsource Transaction Services, LLC, part of the Firstsource Solutions Limited Global customized Business Process Management (BPM) services family, and Dynamic Healthcare Systems, a leading provider of enterprise-wide solutions for health plans participating in Medicare Advantage, Medicaid and Marketplace programs, today announced they have entered into a partnership to strengthen health plans in handling their increasingly complex back office operations.

Rick Sturge, EVP Business Development at Firstsource, comments on the likely impact of Brexit on the outsourcing industry

We’re delighted to announce that Firstsource has won the Bronze award for Customer Service Team of the Year for our work with giffgaff at the European Contact Centre and Customer Service Awards (ECCCSA).The award recognises Firstsource’s work with the leading mobile network provider to deliver a top quality member experience.

The longest established Contact Centre Awards for Europe, the ECCCSAs celebrate the best in customer engagement in the UK. Hundreds of leading industry players attended the ceremony in London yesterday evening, hosted by Fiona Bruce at the Hilton Park Lane.

James Eyre, VP Marketing, offers an introduction to the new website

Today, Firstsource launches its newly re-designed website, Firstsource.com. The site has been transformed with a fresh and original look and feel, new and engaging content, and an enhanced user experience.

Firstsource reports Second Quarter Fiscal 2017 revenues of Rs 8,844 million

Y-o-Y growth of 12.3%

EBIT of Rs 965 million

Up Y-o-Y by 28.3%

PAT (profit after tax) of Rs 713 million

Up Y-o-Y by 21.5%

“I want to inspire people. I want someone to look at me and say because of you I didn’t give up”

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