Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Centre Outsourcing (CCO) PEAK Matrix™ Assessment 2017

London, 13 July 2017: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Centre Outsourcing (CCO) PEAK Matrix™ Assessment 2017.

As published by Global Sourcing Association

Firstsource recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017

London, 27 June 2017: Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in the Banking BPO – Service Provider Landscape by Everest Group’s PEAK Matrix™ Assessment 2017.

The positioning recognises Firstsource’s focus on excellence and delivery, and highlights the business’ market-leading work in the banking and financial services industry.

Firstsource Solutions recognised as a “leader” in the IAOP 2017’s Global Outsourcing 100 List

Firstsource Solutions, a leading customer experience expert, has been recognised as a “leader” in the International Association of Outsourcing Professionals’ Global Outsourcing 100 List for 2017.

Firstsource has also been named a “Superstar of the Global Outsourcing 100”, due to recent exceptional performance and high scores achieved during the IAOP evaluation.

Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK – including over 500 employees in Belfast – is building on its commitment to tackling mental health in the workplace with the launch of a new mental health toolkit across its UK operations.

The launch comes during Mental Health Awareness Week in the UK, launched by the Mental Health Association. Recent statistics indicate that one in four people will experience some form of mental health problem in their lifetime.

Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has been awarded gold accreditation against the Investors in People Standard, joining the top seven per cent of accredited organisations across the UK, demonstrating their commitment to high performance through good people management.

Firstsource reports Fiscal 2017 revenues of Rs 35,556 million
Y-o-Y growth of 10.5%

Operating EBIT of Rs 3,790 million
Up Y-o-Y by 15.1%

PAT (profit after tax) of Rs 2,800 million
Up Y-o-Y by 7.5%

EBIT and PAT margins expanded by 43 bps and 22 bps respectively during the year

As published in BQ

Toolkit developed in Northern Ireland can now be accessed by 5000 employees across the UK

Belfast/ Derry/ Londonderry 13^th March, 2017: Firstsource Solutions, one of Northern Ireland’s largest private sector employers, is tackling mental health in the workplace with an innovative toolkit to help equip management with the key skills required to recognise the early triggers and symptoms.

Toolkit developed in Northern Ireland can now be accessed by 5000 employees across the UK

Belfast/ Derry/ Londonderry 13^th March, 2017: Firstsource Solutions, one of Northern Ireland’s largest private sector employers, is tackling mental health in the workplace with an innovative toolkit to help equip management with the key skills required to recognise the early triggers and symptoms.