RP Sanjiv Goenka Group
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Environmental, Social and
Governance Report FY 2021-22
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The New CX Realism
Transforming Customer Service in the real world
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Everest Group names Firstsource as 'Leader' in Healthcare Payer Operations
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The 5 elephants of business transformation
120 executives who’ve led transformation initiatives reveal what really matters
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Our strength lies in our differences

Immerse yourself in a culture of acceptance and inclusivity.

Smart Tech

Human Touch

Stronger revenue, faster return, more efficient ops – that’s what happens when smart tech meets the right talent. Best of all, your teams and your customers get the experience they deserve, seamlessly, reliably.

Firstsource is a digital-forward, people-first business process solutions company. We help businesses do more by bringing together the perfect mix of latest technologies, human capabilities and industry expertise. Trusted by global brands, niche players and start-ups to fuel their digital transformation, we bring great customer experiences to life.

Explore our solutions

Digitally Empowered Customer Experience

Strengthen operations with the right mix of tech and people

Intelligent Back
Office

Gain an edge with a razor sharp processes

Platform, Automation and Analytics

Drive your strategy with modernization and data insights

Insights, Design Experience and Advisory

Connect with your customers, deliver delightful experiences

Explore our solutions

Digitally Empowered Contact Centre

Strengthen operations with the right mix of tech and people

Platform, automation and analytics

Drive your strategy with modernization and data insights

Intelligent Back Office

Gain an edge with a razor
sharp processes

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Perspectives

Fireside Chat :
Vipul Khanna,MD & CEO,
Firstsource talks with Phil Fersht, CEO & Chief Analyst, HFS research

Managing CX in times of uncertainty

Why CX transformation needs a pragmatic approach Ganpath Thanumoorthy, SVP – Customer Experience

Fireside Chat :
Vipul Khanna,MD & CEO,
Firstsource talks with Phil Fersht, CEO & Chief Analyst, HFS research

The five key battle grounds in financial services

Why CX transformation needs a pragmatic approach – Ganpath Thanumoorthy, SVP Customer Experience

Over 150 global businesses partner with us to accelerate their digital agendas

Case studies

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Making headlines

Awards

ISG Provider Lens – Contact Center – Customer Experience Services

  • Leader all four CX quadrants

  • – Digital Operations
    – AI & Analytics
    – Work from Home
    – Social Media CX

UK National Contact Centre Awards

  • Most Effective Distributed Workforce – Silver

Global Sourcing Association Awards

In partnership with Post Office Insurance

  • Business Services Project of the Year – Gold

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Bring your big ideas and dreams. Aspire. Achieve. Advance.

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