RP Sanjiv Goenka Group
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Firstsource Solutions Launches AI Platform - FirstSenseAI
Leveraging ‘human-centric AI’ to help companies transform
customer experience and operations
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Firstsource Solutions Reports
First Quarter Fiscal 2024 Results
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Firstsource Solutions
Annual Report FY 2023
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The New CX Realism
Transforming Customer Service in the real world
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Everest Group names Firstsource as 'Leader' in Healthcare Payer Operations
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The 5 elephants of business transformation
120 executives who’ve led transformation initiatives reveal what really matters
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Our strength lies in our differences

Immerse yourself in a culture of acceptance and inclusivity.

Smart Tech

Human Touch

Stronger revenue, faster return, more efficient ops – that’s what happens when smart tech meets the right talent. Best of all, your teams and your customers get the experience they deserve, seamlessly, reliably.

Firstsource is a digital-forward, people-first business process solutions company. We help businesses do more by bringing together the perfect mix of latest technologies, human capabilities and industry expertise. Trusted by global brands, niche players and start-ups to fuel their digital transformation, we bring great customer experiences to life.

Explore our solutions

Digitally Empowered Customer Experience

Strengthen operations with the right mix of tech and people

Intelligent Back
Office

Gain an edge with razor sharp processes.

Platform, Automation and Analytics

Drive your strategy with modernization and data insights

Insights, Design Experience and Advisory

Connect with your customers, deliver delightful experiences

Perspectives

Building customer delight using AI


Insights from Sundara Sukavanam,
Chief Digital Officer at Firstsource

Managing CX in times of uncertainty

Ashish Bhatla
Vice President and Head of Sales – BFSI, UK & Europe

Why CX transformation needs a pragmatic approach
Ganpath Thanumoorthy, SVP – Customer Experience

Building customer delight using AI

Insights from Sundara Sukavanam,
Chief Digital Officer at Firstsource

Managing CX in times of uncertainty

Ashish Bhatla
Vice President and Head of Sales – BFSI, UK & Europe

Why CX transformation needs a pragmatic approach
Ganpath Thanumoorthy, SVP – Customer Experience

Over 150 global businesses partner with us to accelerate their digital agendas

Case studies

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Making headlines

Awards

disability confident

Disability Confident Leader

  • Level 3 Disability Confident Leader in the UK

Bloomberg

Bloomberg Gender Equality Index 2023

  • Second consecutive year

BPO innovation

BPO Innovation Summit & Awards 2022

  • Stratus Award for Cloud Computing for Healthcare Cloud

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