Mumbai, India – November 6, 2025: Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, today announced the appointment of Jagriti Bhattacharyya as General Counsel, effective September 24, 2025. In her role, Jagriti will oversee the company’s Legal and Corporate Secretarial and Compliance functions. Her appointment underscores Firstsource’s commitment to strong governance, innovation, and sustainable growth, further reinforcing the company’s focus on building a future-ready organization.
Jagriti brings with her an exceptional track record of legal leadership across banking, technology, and fintech. Most recently, she served as General Counsel at Pine Labs, where she led the company’s legal, corporate secretarial, and compliance functions, guiding complex transactions and strategic initiatives across multiple jurisdictions. Her depth of experience in navigating complex regulatory frameworks and enabling transformational growth will be instrumental in strengthening Firstsource’s governance foundations, supporting strategic initiatives, and driving sustainable growth.
“At a time when governance, compliance, and trust are central to business success, her deep expertise across banking, technology, and fintech makes her an invaluable addition. Jagriti’s ability to combine strategic legal thinking with innovative problem-solving will not only strengthen our governance foundations but also enable the agility needed to advance our UnBPO™ vision. Her leadership will be critical as we navigate evolving regulatory environments and drive our transformation agenda forward,” said Ritesh Idnani, Managing Director & CEO, Firstsource.
“I’m excited to join Firstsource at this pivotal moment in its journey. Strong governance and compliance are the cornerstones of sustainable growth, and I look forward to partnering with our leadership and teams to enable strategic initiatives, support innovation, and help drive Firstsource’s transformation agenda,” said Jagriti Bhattacharyya, General Counsel, Firstsource.
Before Pine Labs, Jagriti served as Chief Counsel for South Asia at Thomson Reuters, overseeing both GCC and sales functions through the company’s transition into Refinitiv, following the acquisition of its Financial & Risk business by Blackstone, and later by the London Stock Exchange Group. Earlier in her career, she held senior leadership roles at Citibank, where she was Senior Vice President & Associate Country Counsel, and at ICICI Bank as Senior Legal Counsel.
An alumna of the National Law School of India University, Bangalore, Jagriti has been a strong advocate for corporate governance and diversity & inclusion, having led women’s leadership networks and championed equity initiatives at a global level, embedding governance and inclusion frameworks across the organizations she has served.
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for their clients.
(www.firstsource.com)
Media Contact
Madhavi Behl
Firstsource Solutions
Madhavi.Behl@firstsource.com