Boost agility and productivity
It’s time to transcend traditional workflows, siloed processes and disjointed customer insights. Our purpose-built platforms Sympraxis, i-Leverage and firstCustomer Intelligence (FCI) help you optimize processes, better understand customers and stay ahead of the competition.
Stay ahead with Firstsource
100+
Global clientsTrusted by FTSE 100
and Fortune 500 companies26,000+
people across 42 delivery centers2 Billion
back office transactions3.1 Million
web chats3.7 Million
email responses200 Million
customer interactions
Designed with custom business rules and workflows to orchestrate specific business processes.
Integrate with AI/ML for intelligent processing, leverage analytics to drive insights, and enable multiple channels of interaction for customer convenience.
User-centric browser interface, cloud-enabled, and available on-demand for accelerated onboarding.
Unleash the power of digital: Explore our offerings
Sympraxis
Looking to drive agility, flexibility, and scale while keeping costs down? Our intelligent platforms are built for the purpose. They are designed to orchestrate seamless business processes and deliver mobile-first, cloud-based services. The result: exponential efficiencies and exceptional customer experience.
i-Leverage
Today’s consumers demand convenient and seamless omnichannel experiences. Create a 360-degree view of all customer interactions, across every channel, with our proprietary platform i-Leverage.
firstCustomer Intelligence
Actionable insights into customer preferences is key to delivering the CX that modern consumers expect. Tap into our proprietary customer intelligence solution FCI to map the customer journey and gain deep insights at every stage of interaction.
firstCustomer Intelligence | Business Insights Across the Customer Lifecycle
Results delivered
~$7.2 Bn
uncompensated care cost reduced~$1.4 Bn
additional cash generated for hospitals~$2.5 Bn
worth claims adjudicated~$6 Bn
of invoice financing assets managed~$3.8 Bn
size of collections book managed~$60 Bn
mortgage loans funded
Digital Enterprise Landscape
Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.
Explore insights
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Whitepaper
How Firstsource is leaning into the disruption to shape GenAI CX - An HFS market vision paper
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Brochure
BFS, CMTHow to boost your NPS score by making smarter predictions about your customers
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Brochure
BFSInnovative ways to manage collections & financial recovery
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Brochure
BFS, Diversified Industries, CMT, Health Plans, Healthcare ProvidersHow to harness the power of technology to drive business transformation