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Intelligent Back-Office Services driven by technology

Increase resilience and create value with user-centric digital solutions

Introduce intelligence at the core, reimagine your back-office support solutions

Agile operations that seamlessly connect your front and back office are key to competitive success in a digital world. Power all of your administrative services with Firstsource’s Intelligent Back-Office Solution that works quietly and efficiently behind-the-scenes. Reengineer and simplify processes and combine intelligent workflows with bots – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain. The impact: scalable, data-driven operations for reduced costs, faster turnaround, and greater predictability, customer-centricity and innovation.

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Unlock the power of digital: Explore our Back-Office Support Services

Unlock the power of digital: Explore our Back-Office Support Services

100+

Global clients

Trusted by FTSE 100

and Fortune 500 companies

26,000+

people across 42 delivery centers

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Bringing the back office to the forefront of Covid loan servicing

Results delivered

~$7.2 Bn

uncompensated care cost reduced

~$1.4 Bn

additional cash generated for hospitals

~$2.5 Bn

worth claims adjudicated

~$6 Bn

of invoice financing assets managed

~$3.8 Bn

size of collections book managed

~$60 Bn

mortgage loans funded

Intelligent Automation​

Combining automation with AI to automate end to end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.