Introduce intelligence at the core, reimagine your back-office support solutions
Agile operations that seamlessly connect your front and back office are key to competitive success in a digital world. Power all of your administrative services with Firstsource’s Intelligent Back-Office Solution that works quietly and efficiently behind-the-scenes. Reengineer and simplify processes and combine intelligent workflows with bots – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain. The impact: scalable, data-driven operations for reduced costs, faster turnaround, and greater predictability, customer-centricity and innovation.

Unlock the power of digital: Explore our Back-Office Support Services
Unlock the power of digital: Explore our Back-Office Support Services
100+
Global clientsTrusted by FTSE 100
and Fortune 500 companies26,000+
people across 42 delivery centersStay ahead with Firstsource
2 Billion
back office transactions3.1 Million
web chats3.7 Million
email responses200 Million
customer interactionsBringing the back office to the forefront of Covid loan servicing
Results delivered
~$7.2 Bn
uncompensated care cost reduced~$1.4 Bn
additional cash generated for hospitals~$2.5 Bn
worth claims adjudicated~$6 Bn
of invoice financing assets managed~$3.8 Bn
size of collections book managed~$60 Bn
mortgage loans fundedIntelligent Automation
Combining automation with AI to automate end to end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.
Explore insights
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Case study
Health Plans, Life SciencesGlobal healthcare supply chain company sees 10X growth in processing volume of purchase orders
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Whitepaper
Health PlansDigital Mailrooms: The heartbeat of modern Health Plan operations
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Case study
Health PlansAutomating payer audit tracking helped a US Health Plan auto-fix 50% of claims errors