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Firstsource to Create 300 New Jobs in Cardiff

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Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, today announced the creation of 300 new full-time jobs in Cardiff.

The roles will be based at the Firstsource Solutions centre in Cardiff Bay.

The new jobs are as a result of the award-winning firm expanding the customer management services it currently provides to global telecommunications and media company, Sky.

The roles include sales and customer experience advisors, dealing with inbound and outbound telephone calls.

Kathryn Chivers, Firstsource Solutions Vice President – Sales, said:

“Firstsource Solutions is delighted to be able to continue to bring new employment to Cardiff.  We already employ over 800 staff at our Cardiff centre, which was recently recognised as the leader in its field at the Welsh industry awards.

“This is a great opportunity to work for an organisation committed to providing an engaging workplace with excellent benefits, regular training and many development opportunities for a chance to grow within the business.

“For the roles to which we are recruiting, it is not essential to have contact centre experience, which will appeal to people with a broad range of ages and skillsets. There are also attractive on-target earnings, a good bonus structure and benefits package available.”

A series of recruitment open days will be held in May and June.  Potential candidates can also apply online at: www.firstsource.com/careers

Notes to editors:

On March 10, Firstsource Solutions won three awards at the Welsh Contact Centre Awards 2015 – more than any other prizewinner at the event.  The awards won were:

  • HR/Comms/Engagement Support Manager of the Year for Firstsource’s Keith Osborne;
  • Most Diverse Workplace;
  • Outsourced Contact Centre of The Year.

About Firstsource Solutions

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customized business process outsourcing (BPO) services to the Healthcare, Telecom & Media, Banking, Financial Services and Insurance industries. The company’s clients include Fortune 500, FTSE 100 and Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Sri Lanka, Philippines, UK and US. (www.firstsource.com).

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