RP Sanjiv Goenka Group

Using digital patient engagement solutions to collect balances and improve customer satisfaction

The last decade has seen a seismic shift in the healthcare industry. Healthcare consumer expectations have changed, as has their relationship with the industry. Healthcare consumers want to manage their healthcare business online, and they expect a one-stop “Amazon-like” experience.

At the same time, there was a shift in payment responsibility from insurance to patients, which made it more challenging for providers to recover net revenue. Plus, many providers have fallen behind the technology curve and are unprepared to provide the seamless, online convenience consumers want. Fortunately, there is a solution.

This guide provides insights into:

  • Shifting consumer expectations and barriers to collect
  • How Providers can onboard a digital engagement solution to offers patients an all-in-one financial experience
  • Success story of Healthcare Provider improving recovery rates and increasing cash flow using a digital-first approach


Forward-thinking Healthcare Providers that recognize today’s reality and understand the limitations of their current processes have the opportunity to become industry leaders in the next decades.

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