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Building customer delight using AI: Sundara Sukavanam, Head of ETO, Firstsource

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Sundara Sukavanam, Chief Digital Officer at Firstsource talks about how the organization is leveraging AI’s role in creating delightful customer journeys. From personalized chatbots to ethical considerations, this Mint Techcetra podcast, a special series in association with NASSCOM, offers insights into the power of AI in boosting business growth and transforming customer experiences in healthcare, banking, and telecom sectors.

 

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