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Delivering moments that matter

Case study

CX Transformation with AI & Analytics: US Homecare Brand Boosts Efficiency with Firstsource

Case study

Health & Beauty Retailer Partners with Firstsource for Insights-Led, Fraud-Resistant CX Transformation

Blog

When Privacy Meets Performance: A Smarter Way to Handle PII in LLMs

Case study

Peak Season CX Uplift: Leading UK Grocer Transforms Service Excellence with Firstsource

Case study

Omnichannel in 3 Weeks: Leading Fashion Retailer Rapidly Deploys CRM with Firstsource

Case study

Energy Supplier Increases Customer Win-back Success Rates by 60%

Case study

Global Energy Company Achieves 99% Adherence and 25% Cost Savings

Case study

Energy Company Rapidly Trains 420 Specialists with Week-2 Competency

CX Reimagined
Blog

CX Reimagined: Insights from CCW Las Vegas 2025

Case study

Energy Supplier Enhances Vulnerable Customer Management and Compliance

Case study

Energy Retailer Increases Sales Compliance from 50% to 97%

Case study

UK Energy Provider Improves Smart Meter Connect Rates by 30%