The five key battlegrounds in financial services Fintech vs Big Tech vs Incumbents Download whitepaper
Overcome the human challenges of business transformation Leadership advice from 120 senior executives who’ve done it Read eBook
Intelligent Automation for Health Plans: The Perfect Antidote for Post-pandemic Challenges Intelligent Automation matters more than ever Download whitepaper
Industry views: Customer experience and the utility sector Companies everywhere are facing growing pressures to put customer experience at the heart of their businesses. Read blog
The five key battlegrounds in financial services Fintech vs Big Tech vs Incumbents Download whitepaper
Intelligent Automation for Health Plans: The Perfect Antidote for Post-pandemic Challenges Intelligent Automation matters more than ever Download whitepaper
Overcome the human challenges of business transformation Leadership advice from 120 senior executives who’ve done it Read eBook
Industry views: Customer experience and the utility sector Companies everywhere are facing growing pressures to put customer experience at the heart of their businesses. Read blog
The five key battlegrounds in financial services Fintech vs Big Tech vs Incumbents Download whitepaper
eBook Digital First, Digital Now, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare Overcome the human challenges of business transformation
eBook Digital First, Digital Now, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare 5 reasons we are able to guarantee business transformation outcomes
Whitepaper Platform, Automation and Analytics Healthcare Intelligent Automation for Health Plans: The Perfect Antidote for Post-pandemic Challenges
eBook Platform, Automation and Analytics BFSI How Digitalizing Debt Collection Can Transform Results for Lenders
eBook Platform, Automation and Analytics Healthcare Driving Impact at Scale with Intelligent Automation
Whitepaper Intelligent Back Office Healthcare Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond
Whitepaper Intelligent Back Office Healthcare Using Digital Patient Engagement Solutions to Collect Balances and Improve Customer Satisfaction
Whitepaper Platform, Automation and Analytics Healthcare Smart Operations for the next wave of Healthcare
Brochure Digital Post Office – Reboot physical mail and document processing for organization-wide benefits
Case Study Automating payer audit tracking helped a US Health Plan in auto-fixing 50% of the claims errors
Brochure Healthcare Utilization Management – Control Healthcare Costs While Improving Patient Outcomes
Infographics DECC BFSI Managing Debt Recovery & Customer Experience for the World’s Largest Card Issuer
Infographics DECC BFSI Delivering Improved Revenue Recovery for a Leading US Financial Services Company
eBook Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare A distributed operating model for customer service
Case Study Platform, Automation and Analytics BFSI First Customer Intelligence (FCI) boosts borrower experience and improves sales conversion for top 10 lender
Blog Platform, Automation and Analytics Healthcare Automating Physician Credentialing: Accelerating Turnaround While Minimizing Costs, Errors, And Non-Compliance
Blog Platform, Automation and Analytics BFSI Rebooting Purchase Requisition and Order Processing: A Guide to Intelligent Automation
Blog Platform, Automation and Analytics Healthcare Think digital-first: Enhance denials and appeals management with Intelligent Automation
Infographics DECC BFSI, CMT, Emerging segments, Healthcare Moving Customer Service Operations to an At-Home Model
Blog Platform, Automation and Analytics Healthcare 5 Benefits Healthcare Providers Can Reap By Streamlining Denial Management Through Intelligent Automation
Case Study Analytics, Platform, Automation and Analytics BFSI Firstsource remotely deploys, integrates and scales customer intelligence solution for a top-5 US mortgage company
Infographics DECC BFSI, CMT, Emerging segments, Healthcare The business case for using insourced teams in contact centres
Infographics DECC BFSI, CMT, Emerging segments, Healthcare Work-at-home is the new normal: 3 reasons why it’s time to rethink your customer service staffing model
Infographics DECC, The Next Normal BFSI, CMT, Emerging segments, Healthcare Firstsource COVID-19 response
Infographics DECC BFSI, CMT, Emerging segments, Healthcare Moving Customer Service Operations to an At-Home Model
Infographics Platform, Automation and Analytics BFSI Customer-first Debt Collection is the New Mandate for FinTechs
Factsheet Intelligent Back Office BFSI, Healthcare Sympraxis – A Proprietary Workflow and Case Management Solution
Blog Intelligent Back Office BFSI 3 Steps to Enhance Invoice Processing Efficiency through Intelligent Automation
Blog Platform, Automation and Analytics Healthcare Meet CMS Price Transparency Requirements With Minimal Upfront Investment
Blog Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare Thriving in the post-pandemic era – Part 2: Realizing the true potential of Intelligent Automation
Blog Platform, Automation and Analytics BFSI Thriving in the post-pandemic era Part 1: Unlocking value with Intelligent Automation
Blog Digital First, Digital Now, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare Is your mindset holding you back?
Blog DECC BFSI, CMT, Emerging segments, Healthcare Making insourced teams and contingent labour fit in with your culture
Blog DECC BFSI, CMT, Emerging segments, Healthcare 60% of millennials use chatbots. Are you empowering or alienating them?
Blog DECC BFSI, CMT, Emerging segments, Healthcare Embarking on a chatbot journey: The why, where and how
Blog Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare RPA vs Cognitive Automation: Understanding the Difference
Blog Platform, Automation and Analytics Healthcare Intelligent Automation: Revolutionizing Healthcare Patient Management
Blog Digital First, Digital Now, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare A CFO’s perspective on the personal toll of leading change
Blog Digital First, Digital Now, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare A former FTSE-100 CEO shares his reactions to the Business Transformation Leadership framework
Blog Platform, Automation and Analytics BFSI A race to innovate: Challenger banks vs established players
Blog DECC, The Next Normal BFSI, CMT, Emerging segments Yearning for Human Engagement: Customer Service in The Next Normal
Blog Platform, Automation and Analytics BFSI Six Ways Automation Helps FinTechs Reduce Debt Avoidance
Blog DECC, The Next Normal BFSI, CMT, Emerging segments The best way to predict what the ‘next normal’ will look like is to create it
Case Study Platform, Automation and Analytics BFSI A top-5 US bank harnesses Firstsource’s distributed work model to deploy remote automation
Case Study DECC CMT UK-based media and broadcasting company boosts associate performance with work-at-home model
Case Study DECC CMT UK-based MVNO moves 100% of associates to Work-at-Home contact centre model within a week of the coronavirus lockdown
eBook Analytics, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare Designing an omnichannel strategy to delight today’s multi-channel customers
Infographics Analytics, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare Speech & Text Analytics : Driving Continual Improvement in CX
Blog Platform, Automation and Analytics BFSI The future of mortgage lending: what will it look like in 2030?
eBook Analytics, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare A 3-Step Approach to Harnessing the Richness of Voice Data
Blog Platform, Automation and Analytics BFSI Challenger vs Established banks in AI, machine learning and data analytics
Case Study Analytics, Platform, Automation and Analytics CMT US telecom giant uses advanced analytics to rapidly increase cross-selling performance
Blog Platform, Automation and Analytics BFSI, CMT, Emerging segments 3 tools to evaluate your progress on chatbots
Blog DECC CMT Going beyond traditional customer surveys and performance metrics with voice and speech analytics
Case Study Platform, Automation and Analytics BFSI Reducing transformation risk for auto-finance lender with guaranteed business outcomes
Case Study DECC Emerging segments Leading UK-based utility leverages outsourcing to transform sales performance
Case Study Analytics, Platform, Automation and Analytics CMT Top UK entertainment firm lifts sales conversion to stay ahead in the market
Case Study Intelligent Back Office BFSI RPA helps leading US mortgage provider stay ahead by improving associate productivity
Case Study Analytics, Platform, Automation and Analytics Major UK airline uses customer intelligence to bolster sales conversion and stay ahead of the competition
Case Study Analytics, Platform, Automation and Analytics CMT US telecoms and media giant harnesses advanced analytics to stay ahead of customer demands
Case Study Analytics, Platform, Automation and Analytics CMT US telecoms and media giant leverages customer sentiment analysis to stay ahead of the customer experience game
Case Study Platform, Automation and Analytics CMT A leading UK entertainment company stays ahead of the competition by augmenting agent performance
Case Study Analytics, Platform, Automation and Analytics BFSI Top UK bank stays ahead of omni-channel demands with customer intelligence
Case Study Analytics, Platform, Automation and Analytics CMT Analytics helps a leading online TV service provider improve complaints handling and boost customer satisfaction
Case Study DECC CMT Top UK entertainment firm boosts customer channel efficiency to stay ahead of customer expectations
Case Study DECC BFSI Motor and household insurer finds a way to staff evening and weekend shifts without relying on in-house teams
Case Study Intelligent Back Office BFSI Firstsource reduces monthly risk exposure by £3.5m for a major UK bank
Blog Intelligent Back Office Healthcare Part 3: Silent Denials…What You Don’t Know Hurts The Patient Experience And Your Bottom Line
Blog Intelligent Back Office Healthcare Part 2: Silent Denials…What You Don’t Know Hurts The Patient Experience And Your Bottom Line
Blog Intelligent Back Office Healthcare Silent Denials… What You Don’t Know Hurts The Patient Experience And Your Bottom Line
Case Study Analytics, Platform, Automation and Analytics BFSI Top US credit card provider sees 100% increase in potential collections in top decile
Case Study Intelligent Back Office Healthcare A leading US health insurer digitizes mailroom operations to improve customer experience
Blog Platform, Automation and Analytics BFSI How are innovative technologies transforming customer service?
Case Study Platform, Automation and Analytics BFSI Firstsource delivers cost savings of $3 million for top UK Bank
Case Study DECC CMT UK media giant partners with Firstsource for 90% increase in customer satisfaction
Brochure Analytics, Platform, Automation and Analytics BFSI, CMT Maximise revenues by using analytics to target customers at the right time
Case Study Intelligent Back Office Healthcare Top US healthcare provider experiences 15% boost in collection recovery
Case Study Analytics, Platform, Automation and Analytics Healthcare Firstsource delivers 10% increase in patient experience scores for major UK healthcare organisation
Case Study Intelligent Back Office BFSI A top US mortgage client experiences surge in associate productivity
Brochure Platform, Automation and Analytics BFSI, CMT Achieve a sustainable competitive advantage through outstanding customer experience
Case Study DECC CMT Firstsource increases website conversions by 250% for a leading UK communications player
Case Study DECC BFSI Firstsource reduces operational turnaround time by 86% for a prominent UK car insurer
Brochure Digital First, Digital Now, Platform, Automation and Analytics BFSI, CMT, Emerging segments, Healthcare How to harness the power of technology to drive business transformation
Case Study DECC BFSI UK-based not-for-profit body partners with Firstsource for a 100% reduction in complex claims backlog
Brochure Platform, Automation and Analytics BFSI Innovative ways to manage collections & financial recovery
Brochure Analytics, Platform, Automation and Analytics BFSI, CMT How to boost your NPS score by making smarter predictions about your customers
Brochure Intelligent Back Office BFSI Transform your back office operations using automation, workflow and analytics
Blog Intelligent Back Office Healthcare A rev cycle team gets real about denials. 5 things they use to turn the trend in their favor.
Blog Platform, Automation and Analytics BFSI A delicate balancing act: how to digitalise your customer service
Blog Digital First, Digital Now, Platform, Automation and Analytics CMT Viva la (digital) revolution!
Blog Platform, Automation and Analytics BFSI Industry views: how automation can help transform the financial services landscape
Blog Platform, Automation and Analytics BFSI Robotic process automation – a new frontier in customer service?
