Transformative outcomes happen here
When it comes to your work, there are no small priorities or insignificant interactions. Every moment matters.
It’s why we equip you with people-centered, AI-powered processes that reduce time and effort, without compromising personalized service and support. And it’s why our health plan services leverage the power of platforms and technology to enable a simpler, more intelligent and seamless experience. Whether you’re offering members and providers better support or helping them navigate their next, best step, you’ll have the future-ready operating models to keep stakeholders happy today, while future-proofing your health plan for tomorrow.
55M
Manual Claims Processed Annually
4 M+
Enrollment Process Volumes Processed Annually
Solutions across the value chain
Touching ~100M
8M+
Provider Operation Volumes Processed Annually
220M
Claims Data Captured
12M+
Provider & Member Interactions Annually
Explore our Solutions
Focused on you, specialized in what you need
Intelligent Back Office
Humanized, intelligent solutions that unlock new levels of efficiency and simplify operations
Platform-Based Services
Platforms that transform your processes into powerful end-to-end experiences
Data, Analytics and AI
Data, analytics and operating models that continuously reimagine and optimize your health plans
Healthcare Analytics
Whether you are looking to contain costs or improve patient engagement and quality of care, analytics plays a vital role in achieving the objectives. Our proven Healthcare analytics solutions help you harness vast amounts of data flowing through your organization, enabling insights-driven operations, enhancing efficiencies, and creating clinical and business value.
Intelligent Automation for Health Plans
Upend traditional healthcare delivery with our Intelligent Automation solutions that integrate Robotic Process Automation (RPA) with Artificial Intelligence (AI) to drive unparalleled operational efficiencies, productivity and patient care.
DECX for Healthcare
Impress and delight your members with personalized and contextual health plan services on a channel of their choice using our next-gen Digitally Empowered Customer Experience (DECX). It combines the best of what humans and technology have to offer to deliver the moments that matter across the member lifecycle – eligibility, onboarding, engagement and retention.
Explore insights
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Case study
Private Equity, Health Plans, Healthcare ProvidersFirstsource delivers $20M in annual savings for a PE-backed healthcare organization
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Blog
Health Plans, Healthcare ProvidersNo more time to wait: Five steps to take now -- maintain continuity of care as Medicaid continuous coverage unwinds
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News
New Wave of Health Insurers Driving Change for Members and Incumbent Plans