Streamline processes, ensure quality
Intermingling digital and manual capabilities across Billing and Payments Processing leads to less than optimal outcomes, impacting customer experience and satisfaction. Our Intelligent Automation solution accelerates and rapidly scales your end-to-end value chain – by drastically reducing the need for human intervention – while ensuring excellence and keeping costs down. Our comprehensive services span Advisory, Implementation and Managed Services.
How we do it
Robotic Process Automation (RPA) coupled with Data Intake (OCR/ICR/NLP)
AI/ ML and Operational Analytics for Cognitive Services and Bot Monitoring
Agile-led engineering and delivery methodologies to improve time to value
Outcomes delivered
Up to 75%
improvement in associate performanceUp to 75%
increase in sales conversion and team revenueUp to 15 points
Higher NPSUp to 25%
reduction in cost to serveUp to 75%
accelerated cycle times100%
data accuracy
Digital First, Digital Now | Business Transformation
Stay ahead with Firstsource
Partnerships and alliances with leading automation/AI platform companies