Better understand customer needs and tailor solutions
In the face of growing unemployment in the wake of COVID-19, analysts expect customers’ ability to repay their debt to be significantly impacted. Leveraging digital collections solutions to drive operational speed, agility and empathetic customer engagement will be key to success.
Our hybrid approach to recovery marries Intelligent Automation with professional and compassionate counseling, optimizing both customer satisfaction and recovery.
Empathetic and targeted borrower outreach programs
A nurturing training approach to improve associate performance with best-in-class insights
Positive borrower experience with quality monitoring and voice analytics
Rigorous compliance by a team of domain experts
Stay ahead with Firstsource
Top 25
Global collections company2 decades
of experience1600+
collections professionalsScalable
and flexible delivery modelCustomized
on-shore, off-shore and digital staffing options
Outcomes delivered
Exponential gains in resolution and recovery rates - 2X to 4X traditional recovery
Cost to collect rates as low as 3-4%
Safe and sound compliance practices and processes
Non-intrusive self-serve solution leading to exceptional customer experience & satisfaction
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